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Case Study Description
Founded in 1916, Oldfields is an Australian manufacturer of painting equipment, scaffolding, and garden sheds. To meet aggressive customer responsiveness targets, the company depends on up-to-date information and reliable communications. Learn how implementing PRONTO-Xi on a wide area network (WAN) helped Oldfields get quick access to data required for decision making, controlling costs, and improving customer service.
Related Topics: Customer Relationship Management (CRM), Call Center, Customer Service and Support, Help Desk and Call Management, Mobile Computing
Related Keywords: Pronto Software, customer service, customer service manager, customer sales service, customer service management, customer service software, retail customer service, customer service skills, order management software, customer service financial, improve customer service, customer service articles, customer service crm, improving customer service, customer service excellence
Source: Pronto Software
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