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Differentiation through Service Excellence
Source:
SAP
Document Type:
White Paper
Description:
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.
Comments:
Related Topics:
Customer Relationship Management (CRM),
Call Center,
Customer Service and Support,
Enterprise Application Integration (EAI),
Systems Integration,
Practices and Business Issues
Related Keywords:
SAP,
customer relationship management,
customer experience,
crm customer relationship management,
customer service experience,
customer relationship management software,
process integration,
customer experience management,
customers experience,
business process integration
Source:
SAP
Learn more about SAP
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