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Contact Centre Virtualisation
Source:
EDS
Document Type:
White Paper
Description:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
Comments:
Related Topics:
Outsourcing,
Customer Relationship Management (CRM),
Call Center,
Contact Management (CM),
Customer Service and Support,
Internet Enabled Real Time Support,
Help Desk and Call Management,
Business Process Management (BPM),
Business Process Outsourcing
Related Keywords:
EDS,
business process outsource,
business process outsourcing company,
business processing outsourcing,
business continuity,
business process outsourcing,
business process outsourcing BPO,
business process outsourcing services,
HR business process outsourcing,
business continuity planning
Source:
EDS
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