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White Paper Description
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
Related Topics: Customer Relationship Management (CRM), Customer Service and Support, Channel Management, Field Service Management, Field Sales
Related Industries: Manufacturing, Retail Trade, Finance and Insurance
Related Keywords: service lifecycle management, continual service improvement, ITIL best practices, service management, service level management, Hewlett Packard, SLcM, corporate governance objectives, service-centric model, configuration management
Source: Hewlett-Packard
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