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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
Source:
Hewlett-Packard
Document Type:
White Paper
Description:
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.
Comments:
Related Topics:
Asset Management,
Computerized Maintenance Management System (CMMS),
IT Asset Management (ITAM),
Managed Data Network Services,
Customer Relationship Management (CRM),
Sales Force Automation (SFA),
Business Intelligence and Data Management,
Business Intelligence (BI),
Database Management System (DBMS),
Development,
Electronic Distribution and Storage,
IT Infrastructure and Development,
Archival and Disaster Recovery,
Networking,
Operating System,
Security,
IT Monitoring and Management,
Service Level Agreement (SLA),
Collaboration and Groupware,
Communications,
Infrastructure,
and Transportation Planning,
Technology Tools and Methods
Related Industries:
Retail Trade,
Information,
Finance and Insurance,
Computer Systems Design and Related Services
Related Keywords:
service management capabilities,
ITIL,
service operation stage,
end-to-end service lifecycle,
effective service management,
Precision Prospects,
IT Infrastructure Library,
back-office support function,
continual service improvement stage,
enterprise knowledge management
Source:
Hewlett-Packard
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