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ITIL Process Maturity Self-assessment
Source:
Pink Elephant
Document Type:
White Paper
Description:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.
Comments:
Related Topics:
IT Infrastructure and Development,
Performance Measurement
Related Keywords:
Pink Elephant,
IT Infrastructure Library,
Capability Maturity Model,
CMM,
ITIL service management,
IT service delivery,
process maturity levels,
self-assessment,
ITIL processes,
process maturity
Source:
Pink Elephant
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