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Service Management: Understanding the Real End-user Experience


Source: Compuware


Document Type: White Paper

Description:

How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.


Download <strong>Service Management: Understanding the Real End-user Experience</strong>
 

Comments:
Related Topics:  Customer Relationship Management (CRM), Channel Management, Customer Service and Support, E-CRM

 Related Keywords:  Compuware, service management, Real-time monitoring, service levels, active and passive monitoring, Compuware Vantage, end-user experience, agentless monitoring device, customer touch points, service level metrics

 Source: Compuware


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