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White Paper Description
Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.
Related Topics: Outsourcing, Business Process Outsourcing, Business Process Management
Related Industries: Management, Scientific, and Technical Consulting Services, Management of Companies and Enterprises, Information
Related Keywords: EquaTerra, outsourcing governance, BPO, ITO, OM/G, outsourcing management, business process outsourcing, IT outsourcing, outsourcing management and governance, outsourcing service providers
Source: EquaTerra
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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
