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White Paper Description
IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.
Related Topics: Outsourcing, IT Infrastructure, Business Process Outsourcing
Related Keywords: BPO service providers, ERP in BPO, EquaTerra, business process outsourcing, IT environment, BPO, BPO strategy, outsourcing, transactional operations, analysis
Source: EquaTerra
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