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White Paper Description
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers.
Related Topics: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Sales Force Automation (SFA)
Related Industries: Management, Scientific, and Technical Consulting Services, Management of Companies and Enterprises
Related Keywords: customer relationship management, sales force automation, customer-centric processes, workflows, CRM, customer support, marketing automation, CRM cycle, order tracking, Exact Software
Source: Exact Software North America
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Customer Relationship Management: Putting Customers at the Center of the Business
