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Building the Small Contact Center
Source:
Zeacom
Document Type:
White Paper
Description:
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
Comments:
Related Topics:
Customer Relationship Management (CRM),
Call Center,
Contact Management (CM),
Customer Service and Support,
Help Desk and Call Management
Related Keywords:
Zeacom Ltd.,
CRM,
customer contact management,
ACD,
interactive voice response,
Zeacom ContactCenter,
customer service management,
automatic contact distribution,
skills-based routing,
IVR
Source:
Zeacom
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