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Case Study Description
Like many health care providers, Wisconsin (US)-based Aurora faces pressures to improve care quality, while monitoring its bottom line. Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized service management call center to facilitate service requests, and dispatch resources. Aurora was thereby able to attain higher efficiency, and still strengthen service levels.
Related Topics: Asset Management, Computerized Maintenance Management System (CMMS), Enterprise Asset Management
Related Industries: Management, Scientific, and Technical Consulting Services, Management of Companies and Enterprises, Health Care and Social Assistance
Related Keywords: St. Croix Systems, Aurora Health Care, Service Center Manager, health care providers, service management, asset tracking, capital asset lifecycle management, asset optimization, enterprise asset management, service metrics
Source: St. Croix Systems, Corporation
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