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White Papers RSS
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations
Source:
UCN
Document Type:
White Paper
Description:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform.
Comments:
Related Topics:
Customer Relationship Management (CRM),
Call Center,
Telephony,
Interactive Voice Response System (IVR)
Related Industries:
Information
Related Keywords:
healthcare,
pharmacy,
enterprise IP phone systems,
call routing,
IVR,
RxAmerica LLC,
UCN,
inContact,
computer-telephony integration tools,
CRM
Source:
UCN
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