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Case Study Description
Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.
Related Topics: Customer Service and Support, Inventory Management, Supply Chain Management (SCM)
Related Industries: Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Related Keywords: customer service and support, inventory, management, labor, tracking, materials, SAP
Source: SAP
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