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White Paper Description
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
Related Topics: Six Sigma, Business Process Management, Business Process Automation, Business Process Modeling, Business Process Re-engineering
Related Industries: Computer and Electronic Product Manufacturing, Professional, Scientific, and Technical Services, Management, Scientific, and Technical Consulting Services, Management of Companies and Enterprises
Related Keywords: bam, business process, business service management, business activity monitoring, it services, six sigma
Source: Proxima Technology
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