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Rethinking Customer Service: The Call Center as Corporate Information Hub


Source: SAP


Document Type: White Paper

Description:

At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.


Download <strong>Rethinking Customer Service: The Call Center as Corporate Information Hub</strong>
 
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Related Topics:  Call Center

 Related Industries:  Industry Independent

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 Source: SAP
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