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White Paper Description
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
Related Topics: Customer Relationship Management (CRM), Contact Management (CM)
Related Industry: Management of Companies and Enterprises
Source: RTI Software
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