Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales, and Service

Source: SAP

Document Type: White Paper

Description:

Learn how communication-enabled business processes (CEBPs)—processes enabled by communication systems that are tightly integrated with business applications—can help resolve customer relationship management (CRM) issues by reducing latency, providing recording of and visibility into interactions, and better enabling end-to-end processes involving employees, customers, suppliers, and partners.

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Related Topics: Customer Relationship Management (CRM), Business Process Management (BPM), Best Practices, Change Management, Business Process Re-engineering

Related Industries: Publishing and Media, Motor vehicle and motorcycle sale, maintenance, and repair; retail sale of automotive fuel, Retail trade (except motor vehicle and motorcycle); personal and household goods repair, Supporting and auxiliary transport activities, including travel agency activities, Telecommunications, Financial Intermediation, Real Estate, Renting, and Business Activities, Public Administration and Defense, Hospitals (General Medical and Surgical), Community, Social, and Personal Services

Related Keywords: free crm solutions, top crm solutions, crm solutions for small business, cheap crm solutions, hosted crm solutions, free online crm solutions, web based crm solutions, custom crm solutions, cloud crm solutions, mortgage crm solutions, crm solutions comparison, top 10 crm solutions, small business crm solutions, call center crm solutions, web crm solutions, crm solutions for banks, compare crm solutions, crm solutions providers, mobile crm solutions, best crm solutions, crm solutions

Source: SAP
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Creating Business Value with Communication-Enabled CRM Processes: Enhancing Marketing, Sales, and Service

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