The Impact of Technology on Cost in Business Process Outsourcing
Source:
SAP
Document Type:
White Paper
Many factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT is a key cost determinant that is often underestimated. This white paper examines the cost structure associated with BPO and shows that a diligent assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers.