Crossing the Chasm between the Service Desk and Operations
Source:
BMC Software, Inc.
Document Type:
White Paper
Effectively integrating operations with the service desk is a big challenge—and neither process nor technology initiatives alone can resolve this challenge. The problems arising from a fragmented approach to problem and incident management are also great, as IT operational costs go up and business performance increasingly depends on effective IT services. Learn about taking a proactive approach to incident management.