Why You Should Take a Holistic Approach to ITIL and Service Support
BMC Software, Inc.
In tough economic times, how do you address the challenge of reducing costs without diminishing your ability to deliver more IT services and provide a higher level of service quality? By improving service support, you can reduce costs related to the service desk, incident management, problem management, change management, configuration management, and more. Learn how to take a more holistic approach to service support.