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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Source: Sage


Document Type: White Paper

Description:

Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.


Download <strong>Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer</strong>
 

Comments:
Related Topics:  Customer Relationship Management (CRM), Channel Management, Contact Management (CM), Customer Service and Support, E-CRM, Marketing Automation, Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM), Market Research, Sales Force Automation (SFA), E-commerce, Business-to-Business Web Sales, Business-to-Consumer Web Sales

 Related Keywords:  Sage, web 2.0, web 2, what is web 2.0, sales force automation, sales force automation software, crm strategy, crm blog, crm strategies, marketing automation, web 2.0 sites, best web 2.0, web 2.0 tutorial, business web 2.0, mobile web 2.0, sales force automation crm, business social media, sales force automation application, sale force automation, sales force automation sfa, of sales force automation

 Source: Sage
Learn more about Sage


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