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White Paper Description
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.
Related Topics: Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Business Intelligence (BI), Business Performance Management (BPM)
Related Keywords: customer satisfaction, customer satisfaction research, customer satisfaction and retention, OCO, customer satisfaction survey, customer satisfaction surveys, customer satisfaction measurement, increase customer satisfaction, measure customer satisfaction, measuring customer satisfaction
Source: Oco, Inc
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