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White Paper Description
Great service is the number one reason customers are loyal and recommend companies to friends and colleagues. But on the flip side, 80 percent of customers say they stop doing business with a company because of a bad service experience—and that they’ll never do business with the company again. Find out how you can gain the essential service capabilities, both online and at the service center, to keep your customers loyal.
Related Topics: Management Practices, Strategy, Customer Relationship Management (CRM), Customer Service and Support, E-CRM
Related Keywords: customer experience, managing customer experience, RightNow Technologies, improving customer experience, customer loyalty, customer loyalty research, customer services, customer loyalty program, customer service, customer service reviews
Source: RightNow Technologies
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