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Case Study Description
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility in its training approach. By moving to a blended learning content management system (LCMS), Lufthansa experienced a 65 percent savings on course development costs.
Related Topics: Customer Relationship Management (CRM), Contact Management (CM), Customer Service and Support, Training and Development, Classroom Training
Related Industries: Manufacturing, Air Transportation, Finance and Insurance
Related Keywords: Eedo Knowledgeware, aviation industry, e-learning service, coaching customer service, return on investment, Lufthansa, LMS e-learning, e-learning training multimedia, blended learning solution, ROI
Source: Eedo Knowledgeware Corporation
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