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White Paper Description
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.
Related Topics: Asset Management, Computerized Maintenance Management System (CMMS), IT Asset Management (ITAM), Managed Data Network Services, Customer Relationship Management (CRM)
Related Industries: Retail Trade, Information, Finance and Insurance, Computer Systems Design and Related Services
Related Keywords: service management capabilities, ITIL, service operation stage, end-to-end service lifecycle, effective service management, Precision Prospects, IT Infrastructure Library, back-office support function, continual service improvement stage, enterprise knowledge management
Source: Hewlett-Packard
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