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White Paper Description
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing their business. Only when the IT department understands what the business wants can it benchmark itself and build continual improvement plans that can meet these demands.
Related Topics: Asset Management, IT Asset Management (ITAM), Customer Relationship Management (CRM), Customer Service and Support, Managed Data Network Services
Related Industries: Retail Trade, Finance and Insurance, Computer Systems Design and Related Services, Other Professional, Scientific, and Technical Services
Related Keywords: service lifecycle management, process metrics, critical business processes, service improvement, best practice benchmark, Precision Prospects, corporate governance objectives, management processes, service management, service metrics
Source: Hewlett-Packard
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