|
|
White Paper Description
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.
Related Topics: Customer Relationship Management (CRM), Call Center, Contact Management (CM), Customer Service and Support, Help Desk and Call Management
Related Industries: Manufacturing, Retail Trade, Information, Finance and Insurance
Related Keywords: Consona, knowledge management, customer service centers, change management plan, customer relationship management, technical support environment, knowledge-enabled organization, CRM, KNOVA, KM
Source: Consona
|
10 Principles for Knowledge Management Success
