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White Paper Description
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.
Related Topics: Consulting and Services, Customer Relationship Management (CRM), Call Center, Customer Service and Support, Help Desk and Call Management
Related Industries: Manufacturing, Retail Trade, Information
Related Keywords: KCS, Consona, customer support, product complexity, KNOVA, knowledge management practices, knowledge-centered support, service and support organizations, business processes
Source: Consona
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