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White Paper Description
IT plays a critical role in any business process outsourcing (BPO) effort—it’s the backbone that supports the transactional operations of outsourced business processes, as well as analysis, tracking, and quality control efforts. Given the importance of IT, organizations pursuing BPO must ensure that they take the time to adequately assess their skills and IT options—before committing to a service provider.
Related Topics: Business Process Management, Business Process Outsourcing, Outsourcing
Related Keywords: EquaTerra, BPO service providers, BPO success factors, licensing preferences in BPO efforts, software solutions considered for BPO, business process outsourcing, BPO value proposition, management and governance outsourcing, current BPO levels, BPO buyer willingness
Source: EquaTerra
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