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White Paper Description
“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day. Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality and timeliness of service are over. Organizations need to adapt to this reality—before their customers defect to the competition.
Related Topics: Customer Relationship Management (CRM), Contact Management (CM), Customer Service and Support
Related Industries: Finance and Insurance, Retail Trade, Professional, Scientific, and Technical Services
Related Keywords: Strativity, customer relationship management, commoditization acceleration, low switching barriers, customer demands, RightNow, CRM solutions, customer experience, customer impatience, customization and personalization
Source: RightNow Technologies
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