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White Paper Description
Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception. CRM has been bolstered, burned, praised, and maligned. One of the most animated arguments has centered on the “where” of CRM: whether to deploy the technologies in-house or “rent” them, outsourcing their implementation to an application service provider.
Related Topics: Customer Relationship Management (CRM), Business Process Outsourcing
Related Industries: Management, Scientific, and Technical Consulting Services, Management of Companies and Enterprises
Related Keywords: outsourced model, licensed CRM, ROI, return on investment, customer service processes, Entellium, CRM, customer relationship management, hosted CRM, hosted solutions
Source: Entellium
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