TechnologyEvaluation.com | Site Map | Glossary | TEC Blog New!
 
Login  Password   
Remember my login Forgot Password | Register 
  Layout:
TEC White Papers
HomeBrowse By VendorImproving Profitability and Processes in Returns Management

 

Improving Profitability and Processes in Returns Management

Source: Click Commerce

Download Case Study: Improving Profitability and Processes in Returns Management
White Papers Related to Improving Profitability and Processes in Returns Management

Case Study Description
Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).

Related Topic: Customer Relationship Management (CRM)

Related Industries: Professional, Scientific, and Technical Services, Computer and Electronic Product Manufacturing, Telecommunications

Related Keywords: inventory, customer service, manufacturing, stock levels, cycle times, returns, return material authorization

Source: Click Commerce


 

Find White Papers Quickly and Easily!

Powered By
Keyword
Exact Keyword Match
Sort by
 
Advanced Search
Most Recommended
The market is always changing. Read these white papers to keep yourself informed.
 
Effective Food-service Trade-spending and Contract Management
Source: SAP
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Source: SAP
Building Reliable IP Telephony Systems
Source: ShoreTel, Inc.
 
Recently Added
IP Phone Features That Will Make Your Life Better
Source: VoIP-News
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Source: VoIP-News
IP Phone Comparison Guide
Source: VoIP-News
   
Popular White Papers
Enabling Security in the Software Development Life Cycle
Source: Cenzic
Controlling Access to Critical Enterprise Resources
Source: e-DMZ Security
Marketscope Analysis for IT Compliance from Gartner Reseach
Source: IT Security
The 2008 Handbook of Application Delivery: A Guide to Decision Making
Source: NetQoS
The Seven Types of Power Problems
Source: APC
 
Submit Your White Paper
SUBMIT YOUR WHITE PAPER
 
Browse by Topic | Browse by Industry | Browse by Vendor | Top 25 White Papers

About Us | Contact Us | Media Partners | Policies | Featured Author

Copyright © 1999-2008 by Technology Evaluation Centers, Inc. All rights reserved. Reproduction without prior written permission is forbidden.