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Case Study Description
Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).
Related Topic: Customer Relationship Management (CRM)
Related Industries: Computer and Electronic Product Manufacturing, Telecommunications, Professional, Scientific, and Technical Services
Related Keywords: inventory, customer service, manufacturing, stock levels, cycle times, returns, return material authorization
Source: Click Commerce
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