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Marked by the Nortel years, Clarify is a well suited telecommunications CRM application. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry. Today’s extensive need for integration between billing processes and CRM activities is certainly justifying such a claim.
 

Amdocs White Papers

Found 5 documents Page 1 of 1
 

Billing Foundations for Successful Next-generation Service Strategies
Amdocs

Dramatic progress in communication and media industries are pushing service providers to seek new differentiation strategies. Next-generation…

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An Introduction to Mediation-based Advanced Service Management
Amdocs

Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the…

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Realizing the Potential of IMS with an IMS Charging Solution
Amdocs

Internet protocol multimedia subsystem (IMS) is transforming service providers’ networks by helping roll out blended voice-data-content services…

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Reinventing Interconnect/Settlement and Partner Management for Next-generation Service Providers
Amdocs

Today’s reality for service providers is about dealing with falling voice revenues—and keeping existing customers. Some providers look for…

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Amdocs

Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved…

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Found 5 documents Page 1 of 1
 
 
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