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Amdocs
Marked by the Nortel years, Clarify is a well suited telecommunications CRM application. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself as the leading provider of billing and CRM software applications for the communication industry. Today’s extensive need for integration between billing processes and CRM activities is certainly justifying such a claim. |
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Amdocs White
Papers
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| Found 5 documents |
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