Forward-looking wholesale distributors are evolving from just inventory managers to information managers. This white paper reviews how these companies are leveraging enabling technology to break down the silos that exist within the enterprise and extend themselves beyond their company’s four walls to collaborate with trading partners and drive business value, in addition to increasing productivity and profits.
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Wholesale distributors face two fundamental challenges. The first: to create an environment where processes and services can be rapidly tailored to the changing needs of customers and suppliers. The second deals with technology. To stay competitive, distributors must view their business models from a customer perspective, and build a technology stack that enhances their trading partners’ performance as well as their own.
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Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce.
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Among the first major decisions of the organization was to replace the ageing information technology (IT) infrastructure with an enterprise resource planning (ERP) system capable of supporting and sustaining future growth. The objectives included to replace multiple, unsupported legacy IT systems and interfaces and improve project planning and analysis by establishing a single point of worldwide information access.
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CIBS is a thriving business providing commercial cleaning, pest control, and washroom services to offices, schools, and the retail and leisure industries that needed to automate its manual, paper-based processes and better control day-to-day contract performance. Read about how this company chose SAP solutions and services, enabling it to double the size of its business.
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