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Mindshare Technologies White Papers

Found 5 documents Page 1 of 1
 

Listen and Learn: Improving Operations by Using Customer Feedback
Mindshare Technologies

Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times…

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Recession? Steal Market Share by Increasing Customer Service!
Mindshare Technologies

During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone…

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Automating Your Call Center Feedback
Mindshare Technologies

Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent…

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Are You Ready for Enterprise Feedback Management?
Mindshare Technologies

Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback…

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Social Media and Customer Experience Feedback
Mindshare Technologies

Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many…

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