Drive Value with Outsourcing Management Tools
EquaTerra

There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they…

Outsourcing Management Software Tools: An Executive Point of View
EquaTerra

Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in…

Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
EquaTerra

Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves…

Why IT Does Matter in BPO
EquaTerra

IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that…

Improving Human Capital Management in the Public Sector
EquaTerra

Given the challenges facing governmental human resources (HR) departments, HR organizations need to take a hard look at their operations, and…

Mixing It Up with Insource, Outsource, and Offshore
EquaTerra

Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services, but how…