Mission-critical operations are often “business-critical,” that is, essential to the financial success of the business. Software systems have become mission-critical in this sense, and frequently provide critical competitive advantage, for example by improving decision making. What sort of rule-based reasoning capabilities are required by software applications to drive business-critical results? And what are the core characteristics of these applications?
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This paper presents a case study from HP's Inkjet Supplies Business. It demonstrates how the combination of optimization and SCOR-based dynamic simulation effectively drives the critical supply chain design and policy decisions that improve overall supply chain resilience.
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