Reducing the Cost of Systems Operations
Proxima Technology

Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems…

The Impact of IT Service on Business Process Management
Proxima Technology

There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM…

Reporting Value of IT Services with Balanced Scorecards
Proxima Technology

A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed…

Improving Business Efficiency with Digital Dashboards
Proxima Technology

As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business…

Reducing Operational Risk of IT Service in Finance
Proxima Technology

An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel…

Measuring the Business Value of IT Service
Proxima Technology

Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service…

Six Sigma for IT Service Level Management
Proxima Technology

Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma…