Forgot password?
|
|
|
|
We were unable to sign you in.
Please verify your user name and password and try again. If you do not have a TEC account, register now.

TEC White Papers


Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.


Home
Topic
Industry
Vendor
Top 25


Acuity, Inc.

Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.


Information chaos is one of the primary sources of inefficiency and waste for knowledge workers. So how do you improve efficiency and make more informed decisions? There’s a new direction in content management policy that can help: semantics-based search tools that go beyond just the “find” function, to search, categorize, analyze, and extract meaningful information from unstructured data and texts.

Read More

imgHeaderSep


The quantity of business information is doubling at an alarming rate. How can a proactive manager keep on top of it? A tool that merges and unifies information from a variety of sources and formats can help. That tool should also analyze data and identify inputs as indicators of future actions or outcomes, so problems can be solved before they happen. The bottom line: better data analysis means better decision making.

Read More

imgHeaderSep


©2013 Technology Evaluation Centers Inc. All rights reserved. Search powered by Google