Ten years ago, very few managers would consider “subscribing” to their mission critical technology solutions over the Internet, as they would subscribe to cable television or telephone services. Today, these same managers are realizing the substantial cost savings and productivity increases that the software as a service (SaaS) deployment option can bring to their organizations.
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Availl, Inc, the leading solution provider of sales, supply chain management, and logistic services for the aviation industry. Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable comprehensive demand forecasting, and provide Web-based visibility into global inventories.
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Delta is the world’s second largest airline in terms of passengers carried and the leading US carrier across the Atlantic, offering daily flights to 502 destinations in 88 countries. With $1 billion (USD) worth of parts inventory at one time, Delta needed a supply chain system to aid the company’s maintenance, repair, and operations (MRO) activities. Learn how Delta implemented a full MRO technology suite from Click Commerce, that focuses on supply chain management, configuration management, technical documentation, planning, and execution.
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Jabil Global Services, a subsidiary of Jabil Circuit provides repair and warranty solutions to companies in computers, communications, medical equipment. To meet the demand for next day and same day returns, it needed to replace its in-house operations management system with a scalable and robust system. Learn how it used Click Commerce’s reverse logistics and depot repair solutions to manage its advanced exchanges and warehouse fulfillment, and credit receiving processes.
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Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and custom tools its account managers were using. Learn how Microsoft deployed PartnerCentral by Click Commerce and implemented a single tool to manage all aspects of Microsoft’s partner relationships.
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Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).
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Dillen Products, Inc. is a major supplier of plastic planters and trays to the grower segment of the horticultural market. Dillen needed a better way to manage its increasingly diverse inventory, meet the labeling and distribution demands of its major retailers, and integrate its warehouse management system (WMS) quickly and seamlessly into existing supply chain and financial systems. Dillen implemented Click Commerce’s WMS to offer customers a stable and reliable solution that is easy to install and support, while providing the flexibility and scalability necessary for future growth without the risk of major future investment.
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Arrow Electronics, Inc., a leading distributor of electronic components and computer products, supports more than 600 suppliers and 150,000 OEM and commercial customers with 200 sales offices and 18 distribution centers in 41 countries. Employees at Arrow were using spreadsheets and manual processes which made it difficult to support its large original equipment manufacturer (OEM) partners (HP, IBM, EMC, Sun) and 1,500 member reseller network. Arrow worked with Click Commerce to build and implement Information Support Services, a centralized, easy-to-use platform that creates a company-wide view for Arrow to manage multiple channels and business units. It also enables OEM and reseller partners to work together on customer solutions.
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Invacare is the leader in the manufacturing and distribution of innovative home and long-term care medical products. For Invacare, warehouse management was a complex program, involving thousands of pieces moving through distribution centers, controlled by manual business processes. A typical customer order could vary greatly, ranging from a single carton to 4,000 cartons. The company needed to implement a new system that could handle orders equally well, regardless of size. Invacare implemented Click Commerce’s Warehouse Management Solution to meet the unique requirements of its warehouse operations.
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When a global high tech manufacturer of desktop and portable PCs sought to reduce their inbound supply chain lead-time and costs, they came to Optum for help improving their visibility to, and coordination with, inbound suppliers, and contract manufacturers. Learn how it integrated partners and its system into the supply chain to achieve its competitive advantage.
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