CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.
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SalesFirst is the sales force and marketing automation component of the CustomerFirst Enterprise Suite. SalesFirst provides functionality that manages the marketing and sales process within your organization. It also allows you to track information about your prospects and gives a complete 360-degree view of each potential and existing client.
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WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.
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Boeing Autometric required a system that not only provided a singe view of its customers; it also needed to be flexible. The company did not want software that would force them to change the way they did business. They needed to be able to easily tailor the application to suit their processes.
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