Today’s technology and application leaders are pressured to deliver functionality that drives efficiency, innovation, and growth—while reducing costs. As a result, technology and application portfolio management (APM) are top business priorities. Learn about a framework for implementing an APM program that can enable your company to monitor and analyze the impact of application changes and reduce portfolio complexity.
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Acts of cyber aggression could lead to a cyber war or worse. Capitol Hill is giving attention to this security issue, and vendors are creating new offerings and expanding existing programs—creating new opportunities in the defense industry and opening doors for new players. Learn more about the blurring between information security vendors servicing the private sector and those in the defense and intelligence industry.
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Currently, India’s population is approximately 1.0009 billion. The middle class is large and still growing; wages were low, but now are some of the best in various industries; many workers are well educated and speak English; and investors are optimistic and local stocks are up. Despite political turmoil, the country presses on with economic reforms. But for potential investors, there’s still cause for worry—find out why.
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Small and midsized companies may need help configuring Google Analytics installations to aid their clients in the real estate, vacation rental, and resort markets—and to measure and enhance the effectiveness of their online marketing programs. If you’re tired of being kept in the dark about the effectiveness of your Internet marketing programs, then it might be time to implement a comprehensive Google Analytics program.
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KLM Catering Services (KCS) Schiphol prepares and delivers 45,000 meals a day for 12 airlines, 350 flights, and 50 different types of aircraft. KCS also manages non-food supplies such as beverages, sales trolleys, and navigation bags to the private airport lounges in Schiphol Airport. Find out why it’s achieving a delivery performance of over 99 percent.
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High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line impacting resource, HSIA must be properly managed in order to prevent negative impacts on a facility’s revenue. Learn how to create a strong, winning HSIA strategy that will increase your guest satisfaction and secure recurring revenue well into the future.
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For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for achieving volume and growth objectives. The execution of such programs, however, is often a painful process for all parties involved. Find out how you can manage the entire bill-back life cycle, from initiation to settlement, and minimize error-prone manual intervention.
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Fax servers are essential for the financial services industry. Their reliability and security help transmit financial information quickly and safely. Financial institutions, however, also have workflow and document needs due to lots of back-office paperwork. Luckily, there are fax servers on the market that help financial institutions optimize workflow and business processes—organizing and reducing paperwork backlog.
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Systems integration with service-oriented architecture (SOA) helps you reuse the functionality in your mainframe applications. Extending your mainframes to an SOA through Web services will accelerate your time to market, keep your costs low, and help you avoid undue risk. Keep your business dynamic and current, and stay competitive in today’s marketplace—modernize your existing mainframes with SOA.
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Color printing used to be reserved for only the most important documents, where the high cost was justifiable. As printing technologies have advanced, however, color printing has been added to the everyday office environment. Today, the demand for color printing is growing as more and more organizations discover that they can print in color as easily, quickly, and inexpensively as in black and white.
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Realize the benefits of storage area networks (SANs) by using public or private networks. The benefits of SANs include centralized data management, back up, and restoration of data, as well as remote archiving for disaster recovery and business continuity. Host bus adapters (HBAs), switches, and multiprotocol routers are the keys to the fibre channel network—and the high-quality of select remote sites.
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Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences
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For independent software vendors (ISVs), software delivery creates big operational challenges. Integrating an application with the latest operating system and service pack causes headaches for customers and suppliers. However, pre-built server devices or appliances contain one convenient, ready-to-go system, minimizing configuration glitches and letting customers and suppliers step back while the appliance does the work.
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When it comes to disaster recovery (DR) software, companies should think of it as an insurance policy—not just software that recovers lost data. Being prepared for disaster makes good business sense, but oddly enough, few companies are. Because Linux distributions don’t include DR tools, companies must look to a file-based recovery solution that can recover the entire system and eliminate the need to rebuild.
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Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.
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The process of implementing a new enterprise solution is incredibly complex. This process can send your organization down a long road of beneficial—and sometimes painful—change. The good news, though, is that if the implementation is done right the first time, you won’t have to travel that road again. The key question: how do you do it right?
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Small to medium businesses (SMBs) need technology to survive in a competitive business environment. However, regardless of the business type, size, or industry, incorporating technology into existing frameworks involves risk—to productivity, customer service, operations, and the bottom line! The key to reducing risk and increasing productivity is thus the selection of technologies that will accommodate change in your business.
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Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.
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Effective communication uses many senses, but visual communication provides huge amounts of information, and can convey all sorts of meanings. Face to face, we can rely on visual cues; however, the amount of information transmitted via distant communication is limited by cost and complexity. And when the costs of transportation rise, broader use of remote visual communications becomes increasingly practical.
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There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues.
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Information management, which includes both data and content management, is an essential element of service-oriented architecture (SOA). Taking a service-oriented approach to information data can thus help you achieve greater value from your information assets. Implementing master data management (MDM) services can provide a multiplier effect, by delivering high-value business services over and above information integration services.
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Domain name system (DNS) best practices are becoming more standardized. However, DNS services are often overlooked simply because they are so commonplace. The result is poorly configured services that are either not fully functional, or easily compromised. To ensure that the Internet remains a reliable medium for information and commerce, further implementation of secure and efficient DNS will be required.
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Small to medium businesses have typically built their own domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services, used Windows DNS/DHCP, or turned to a hosted service provider for these services. This approach may appear to offer tremendous savings, but contains many hidden costs and risks that are not always apparent until a catastrophic loss of service occurs.
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To understand the power of cache poisoning and pharming, imagine that you’re logging on to your Internet banking service. The page looks a little odd, but the address is correct, and it has the same fields as usual. You might enter your credentials without thinking twice. Unfortunately, you’ve just provided a criminal syndicate with the contents of your bank account.
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There are seven core operational measures that can be leveraged to fine-tune a company’s business processes and achieve a higher return on capital employed (RoCE). Even modest gains in these measurements can spur a significant increase in RoCE. If the level of performance against each core operational measure rises by just one percentage point, for example, RoCE can nearly double.
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Most articles about the pitfalls of software implementation projects highlight the mistakes made during implementation. Examples include poor project management, scope creep, uncommitted users, or lack of an executive sponsor. All of these areas of focus are valid, but often we forget that before starting the implementation, somehow we had to choose a package and sign a contract.
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When choosing a payroll software vendor, there are numerous considerations that must be taken into account when narrowing down the choices. Obviously, you have to decide on a software that meets your needs within budget. However, it’s just as important to consider the other factors that can make a huge impact on the overall success of your payroll software selection.
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Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.
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