This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor.
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Many businesses have been successfully using cloud-based applications for years, but following this path for communications is much more recent. For some businesses cloud communications just means VoIP telephony, while others include applications such as video, text, chat, messaging, email, conferencing, etc. This guide addresses five key questions to help you determine how the cloud aligns with your business communications needs—including reasons to use the cloud, who the cloud is best for, whom you should partner with for cloud communications, when moving to the cloud is best, and how your business should deploy cloud communications—along with a frame of reference for identifying the right conditions for cloud adoption.
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One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.
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Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB.
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There are lots of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. This guide offers some points to consider in determining what kind of voice over Internet protocol (VoIP) phone system you need.
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Even the most basic business will have communication needs that cannot be met by simply providing each employee a phone. Communication is critical to success in business, and high-quality, feature-rich phone systems are a critical part of a communications suite. There are several options available to business users. The technology you will use will be governed by your specific requirements. This guide is designed to take the guesswork out of your decision.
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This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings.
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There are so many choices out there on phone systems that it can be very difficult to make an educated decision without dedicating days or weeks researching all of the vendors and options available. Rather than learning the hard way, know some of the common problems that people often run into when buying a new business phone system so you understand the obstacles you will face in your buying decision and how to get around them.
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As your small business grows, are you ready to abandon your conventional landline and make the switch to a VoIP phone system? If you’re searching for ways to trim costs at your small business, you may want to consider opting for a hosted VoIP (also referred to as virtual PBX) phone system. Before choosing a hosted VoIP provider, it helps to compare key features and benefits that hosted VoIP systems offer. Read further.
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Is your company paying too much for its phone service? If you’re using a big service provider and still making calls over the Public Switched Telephone Network (PSTN—the traditional landline system), it probably is. Did you know you could slash up to 50% off of your company’s phone bill by changing to Voice over IP (VoIP)? In this paper, we’ll discuss what VoIP is, and how it can save your business money if you switch to it.
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Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.
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When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as your business grows. The clearer you are about your specific needs, the more accurate vendors can be when providing you with quotes, and the easier it will be to compare prices. Know the key elements that affect phone system pricing and get prices ranges for your business.
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For any business, it is essential to stay up to date on technology to know when they need to upgrade in order to stay competitive and take advantage of opportunities for cost saving. A phone system is an especially important part of the business and is often the system that should be upgraded first. But how do you know when to replace your phone system? Read this paper to see what situations most require a new system.
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Many administrators make the mistake of being satisfied by providing VoIP components the same security as they do to their regular data networks. But VoIP security needs differ from other data security needs. This paper looks at reasons why and how this influences the construction of VoIP networks. Read about major VoIP security threats and how they can be circumvented, as well as best practices when assessing VoIP systems.
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Enterprises will benefit from migrating from their legacy PBX systems and realizing the cost savings and simplified management with VoIP technology. But should you retain your existing PBX, modify it, or replace it altogether with a software-based solution? That’s the question many enterprises face today, and they must consider the makeup of their voice system when reviewing long-term plans for their organization’s IT strategy.
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If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out the strengths of each. And get what you need to know before you buy your new business phone system.
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Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.
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VoIP has given small companies communication capabilities that can match the largest users. When interfaced with suitable software, VoIP allows a degree of in-call processing that increases the productivity of operators several times over. Read this white paper and see what companies are looking for in a VoIP system, the variable costs of VoIP and cloud computing, and how small to medium businesses can reap the benefits of VoIP.
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Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile communication, and even desktop sharing—to produce improved efficiencies for companies of all sizes. This paper focuses on three key areas to compare available offerings, providing insights into the most important ways vendors can differentiate their products.
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The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying IP technology makes possible great advances in the convenience and capabilities of phone systems method for making voice calls. Read about 10 companies and technologies to watch in 2013, and see how VoIP business and technology can affect your company in the near future.
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While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.
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Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.
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This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation of a holistic security program, and a partner who is aware of the most relevant technology and service for their kind of business.
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With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).
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The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol (VoIP) video conferencing is on the rise, and there are a range of platforms and devices businesses use to communicate, with a growing number of protocols that make each of these interoperable. Read this detailed guide on several types of VoIP video conferencing solutions.
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VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company's business. Though it may seem troublesome to uproot your current provider and make the switch to VoIP, the benefits range from financial savings to customization and everything in between. For any SMB, it may be difficult to choose a VoIP provider. Know the essential questions to ask when considering a VoIP provider.
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The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.
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Signing up with a business VoIP provider is a big deal. No matter the size and age of your business, change can be scary. But it can also be good. VoIP business services tend to have a larger setup cost, and much lower ongoing costs than their circuit-switched counterparts. Read this paper and know the 10 questions you should ask a potential provider so you have the best information before making such a big decision.
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PBX phone systems (private branch exchange) have many advantages for businesses of any size. In a hosted setup, the customer just signs up for a service, rather than buying and maintaining expensive hardware. In addition to basic phone features, PBX phone systems offer other features such as customized abbreviated dialing, direct inward system access, follow-me calling, and shared message boxes. This guide gives a brief overview to the points to consider when purchasing a PBX phone system.
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This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references.
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“Green” server and datacenter design requires a focus on environmental sustainability. Prior studies have focused on operational energy consumption as a proxy for sustainability, but this metric only captures part of the environmental impact. Understanding the total impact requires examining the entire lifecycle of the system, beyond operational energy, to also include material use and manufacturing. See how one methodology can do that.
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For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more.
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Today's educators and school IT staff face a dynamic environment of exploding content sources and education applications. This white paper examines the challenges that IT professionals face in academic environments and discusses the ways in which Chromebooks directly address those challenges. It also presents a case study of one of the school districts that have begun transitioning from PCs to Chromebooks. Read more.
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BYOD (Bring Your Own Device) represents a sea change not only in the IT industry but in the wider business world, revolutionizing the way organizations operate and how employees work. While BYOD presents some challenges, it is effectively ushering in a new era of flexibility and efficiency that far outweighs the short-term logistical issues. Read this white paper and know how to reap the benefits of BYOD for your organization.
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The task of maintaining network and data security is one of an IT administrator's greatest challenges. In recent years, this already difficult task has been further complicated by the proliferation of mobile devices connecting to the network. This white paper discusses some of the challenges involved in delivering secure mobile access to organizational IT resources while also allowing for the use of mobile devices.
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Increasingly sophisticated threats and the push toward data consolidation and cloud computing are in part why a defense-in-depth approach to security is critical to safeguarding data. Data breach investigations have shown that security controls must be multi-layered to protect against threats, and the ever changing regulatory landscape and focus on privacy demonstrate the need for solutions to be transparent and cost effective. Read this white paper for more.
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New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes.
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This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database architecture, these products provide the necessary foundation to successfully deliver more information with higher quality of service and efficiently manage change within the environment to deliver better value.
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Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.
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Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.
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As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve their bottom line. See how moving voice traffic to the data network allows SMBs to cut—or eliminate entirely—the costs associated with the maintenance of a dedicated voice network, including staffing and equipment, especially when they choose to deploy a hosted model.
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If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys. The bigger trick, though—and the one that will make you look like a superstar—is when you can save money but actually provide your company with more than it previously had. Luckily, improvements in technology combined with cheaper costs allow you to do just that. Download this guide to find out how.
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Your business telephone system is a mission critical tool, so it’s imperative to pick the best system for your business—not only for today, but for the next few years. Download this guide for a listing and review of the leading phone systems on the market for small, midsized, large, and enterprise-level businesses. You'll get a breakdown of both on-premise and hosted solutions, and the top five providers for each category.
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You’re on a budget and need the right kind of phone for your business. But before diving into the sometimes overwhelming market, there are a couple of things you might want to know first. This guide offers unbiased information to equip the small business owner with the tools to make the right business phone decision for your business. Download now.
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For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance of a holistic approach between a data center facility and the equipment within it.
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Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.
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