Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.
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Today, virtually any app developer who uses the browser-based approach to develop a mobile app is deploying the app using HTML5—the next-generation of the coding language that’s been running Web pages for about two decades. The motivation to use HTML5 on mobile is simple: adaptability. This white paper presents five primary reasons on why the consumer or customer may not necessarily reap the benefits of this approach.
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.
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Can mobility redefine the way manufacturing companies run their businesses and increase their competitive advantage, while also creatively cutting costs? With the correct enterprise resource planning (ERP) software, the answer is a resounding “yes.” Find out about the eight qualities a first-rate ERP mobile application should offer.
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The consumerization of information technology (IT) has unleashed a proliferation of diverse mobile devices into the enterprise. And with increasing availability of affordable tablets, worker demand is only going to grow for corporate support of new mobile platforms, personally owned devices, and applications for work and/or personal activity. This paper explores key aspects of the enterprise mobile revolution and provides guidelines for how to productively manage this new environment.
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Anyone with the imagination to innovate can apply mobile technology to any industry and find ways to take advantage of data being uploaded or downloaded faster or more conveniently than it is currently. But looking at how other companies in leading industries are capitalizing on mobile technology can be both educational and inspirational toward crafting ideas for a mobile strategy. Download this report to learn more.
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Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB.
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As enterprises integrate mobile across business processes, two important employee-driven developments complicate matters: bring your own device (BYOD) and bring your own app (BYOA). To achieve the potential and mitigate the risks of BYOA, enterprises have two options: they can acquire and provide employees with “off-the-shelf mobile apps,” or they can build (or have built) “custom mobile solutions.” This white paper compares and contrasts these two approaches, summarizes their pros and cons, and pinpoints the role for each in mobilizing enterprises.
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The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.
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Over the past several years, the priorities of IT teams have shifted. IT staff used to focus on building an integrated enterprise to optimize business processes. Today, an additional priority is extending the enterprise and improving engagement with customers, partners, and suppliers to maximize efficiency and take advantage of new opportunities. See how innovations in IT have allowed market leaders to extend their reach.
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The job of business operations is to optimize assets under financial constraints, meeting customer requirements, and supported by relevant technology. Applying technology innovation is critical to achieving optimization across a range of business operations functions. Read this white paper from IDC and see how analytics and other technological innovations are helping organizations improve their business performance.
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The convergence of intelligent devices, social networking, pervasive broadband communications, and analytics is redefining relationships among producers, distributors, and consumers. The growth in volume, variety, and velocity of data has created new challenges and opportunities. This IDC paper discusses the emerging technologies of the big data movement, the various challenges it has created, and how they can best be met.
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With mobile devices increasingly being used to access information by consumers and within enterprises, developers are expected to increasingly weigh the pros and cons of HTML5 versus native application development for their respective usage. This industry overview shows that while HTML5 adoption is slow, interest is growing and opportunities are opening for hybrid apps that blend HTML5 with native features.
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Most small and midsized enterprise (SME) leaders pride themselves on being able to react more quickly to customer requirements and market trends than larger competitors. This agility is a strategic differentiator for them. That’s why these businesses are working to increase their agility and responsiveness by using BI. See how mobile BI can help facilitate the adoption of BI—to enhance the agility and speed up the ROI of SMEs.
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The benefits of a mobile workplace are clear: faster business processes, closer connections with customers, and more rapid decisions. But there are few examples and best practices to follow; even fewer benchmarks exist. To maximize the benefits of going mobile while managing cost and limiting risk, you need a sound, effective, and systematic approach that includes a clear mobile strategy, identified use scenarios, and a complete service offering and system landscape. Find out more.
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Mobility is becoming a critical element of many business operations. The more dependent businesses are on their mobile operations, the more robust their mobile infrastructure must be to support secure and reliable mobile operations. A mobile application platform is the centerpiece of a mobility infrastructure capable of supporting, scaling, and adjusting to business mobility needs. For more information about developing and managing mobile applications, download this white paper.
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This report seeks to identify the key components and the growing enterprise requirements for mobile enterprise application stores as well as the key solution providers delivering mobile enterprise application stores. As increased mobile enterprise application adoption occurs within organizations, mobile enterprise app stores provide information technology (IT) staff with better control, management, and user segmentation of applications to employees.
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VoIP has given small companies communication capabilities that can match the largest users. When interfaced with suitable software, VoIP allows a degree of in-call processing that increases the productivity of operators several times over. Read this white paper and see what companies are looking for in a VoIP system, the variable costs of VoIP and cloud computing, and how small to medium businesses can reap the benefits of VoIP.
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BlackBerry® Enterprise Service 10 is a next-generation enterprise mobility management (EMM) platform for all your organization’s devices, including BlackBerry devices, as well as iOS and Android™ smartphones and tablets. Download this paper for an overview for migrating to BlackBerry Enterprise Service 10. You’ll get 10 tips that will help your information technology (IT) department migrate to BlackBerry 10.
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Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile communication, and even desktop sharing—to produce improved efficiencies for companies of all sizes. This paper focuses on three key areas to compare available offerings, providing insights into the most important ways vendors can differentiate their products.
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The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying IP technology makes possible great advances in the convenience and capabilities of phone systems method for making voice calls. Read about 10 companies and technologies to watch in 2013, and see how VoIP business and technology can affect your company in the near future.
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The Autodesk University 2012 conference was a big deal—with about 9,000 attendees from about 100 different countries, and with thousands of virtual attendees taking advantage of more than 1,000 online classes. All were eager to learn about the latest in product design technologies, including the cloud, mobility, product lifecycle management, and real-time simulation. Get all the details in P.J. Jakovljevic’s report.
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In today's challenging economic environment, organizations need to undertake major cost-cutting efforts while improving operational efficiency with fewer resources. ERP solutions provide an effective way for companies to improve overall business performance, but the ERP landscape has changed dramatically over the last year, with an increasing number of SaaS providers. Read this paper and know if you're ready for SaaS ERP.
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While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.
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Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.
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This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation of a holistic security program, and a partner who is aware of the most relevant technology and service for their kind of business.
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With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).
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The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.
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Signing up with a business VoIP provider is a big deal. No matter the size and age of your business, change can be scary. But it can also be good. VoIP business services tend to have a larger setup cost, and much lower ongoing costs than their circuit-switched counterparts. Read this paper and know the 10 questions you should ask a potential provider so you have the best information before making such a big decision.
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As the lines between work and personal life continue to blur, IT departments are under increasing pressure to support personal-liable mobile devices. But simply locking down a device to protect it limits its usefulness. Rather, companies need to use proper solutions that consider various factors such as the ever-changing regulations on safeguarding corporate data. Know 5 key points for developing a mobile workforce strategy.
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More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult. Enterprise mobile device management (MDM) solutions are the answer to many of the issues caused by the rapid growth of mobile devices. See how MDM provides IT with a complete set of inventory, control, and reporting tools that make it easy to manage mobile devices wherever they are.
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While mobility has been a key factor behind the consumerization of IT in the enterprise, it has created a new set of security challenges in the workplace. Read this research with IT decision makers from the various departments across the UK public sector to understand the challenges they are encountering in the face of compliance, control, cost, and consumerization, and to gain best-practice lessons in mobile enterprise management.
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Managing an increasingly mobile workforce has become one of the most challenging and important responsibilities for IT departments. Users want freedom of choice when it comes to the smartphones and tablets they use, yet added freedom can bring added risks in security. This paper examines criteria for mobile device management (MDM) solutions, including support for multiple platforms and a high degree of security and management.
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The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. This raises the inevitable question: how will you support workforce desire to use personal apps and devices while allowing them to be productive in a secure environment that protects corporate data? Read the Ten Commandments of BYOD to know how to create a peaceful, secure, and productive mobile environment.
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Is your organization using mobile apps for human resources (HR) yet? Do you know if you should be, or even could? If you want to run mobile HR apps, do you know the best business process candidates to run mobile? Mobile apps for HCM are still coming into their own right, and this article will give help you define a strategy for rolling out apps and understand which HR functions are best suited for them.
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The demand for and implementation of virtualization technologies internally within organizations in the last few years has revealed significant savings and reduced risk for many businesses. Cloud is the next logical step beyond internal virtualization. This QlikView technology white paper discusses a variety of cloud and software-as-a-service (SaaS) options—and provides a deeper look at two significant cloud services.
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Increasingly sophisticated threats and the push toward data consolidation and cloud computing are in part why a defense-in-depth approach to security is critical to safeguarding data. Data breach investigations have shown that security controls must be multi-layered to protect against threats, and the ever changing regulatory landscape and focus on privacy demonstrate the need for solutions to be transparent and cost effective. Read this white paper for more.
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New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes.
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This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database architecture, these products provide the necessary foundation to successfully deliver more information with higher quality of service and efficiently manage change within the environment to deliver better value.
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While mobile malware still accounts for a mere fraction of the millions of threats targeting personal computers, the past year has seen the explosive growth of malicious code. What’s worse is that 50 percent of employees currently use their mobile devices at work. Early recognition of mobile security threats is a company’s best line of defense. Here are today’s top 5 mobile security threats and how to stop them in their tracks.
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Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.
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In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.
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As budgets for most businesses have been contracting in recent years, a growing number of SMBs have turned to IP technology to lower telecom costs to improve their bottom line. See how moving voice traffic to the data network allows SMBs to cut—or eliminate entirely—the costs associated with the maintenance of a dedicated voice network, including staffing and equipment, especially when they choose to deploy a hosted model.
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Mobile technologies promise to transform healthcare organizations by bringing information to the point of care. But how can you bypass the hype and create a mobile healthcare environment that empowers clinicians to improve workflow, patient interaction, and care delivery efficiency? This paper explores challenges, best practices, and relevant technologies needed to deploy mobile technologies in the healthcare environment.
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For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance of a holistic approach between a data center facility and the equipment within it.
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Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.
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This white paper details a breakthrough in enterprise server architecture. The enclosure and its components incorporate the latest advances in power, cooling, I/O, and management technologies. These technologies are packed into a highly available rack-dense package that integrates into standard 1000mm-depth racks. This enterprise-class server design is optimized to maximize flexibility and longevity while lowering your total cost of ownership.
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BI applications aim to provide users with the technology, analytics, and user experience features needed to improve the organization’s decision-making process, and many providers now offer mobile BI software features. This report is intended to guide you through the evolution of a number of mobile BI applications as well as to provide you with an analysis of information gathered from both the mobile BI vendor and user communities in your exploration of the mobile BI marketplace.
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The increased use of mobile devices has led some organizations to undertake a corporate mobile strategy to reap the benefits of mobility. Download this report to learn why you should too. Find out what the complete mobile framework encompasses, along with three key considerations for enhancing your corporate mobility return on investment (ROI).
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The successful and timely implementation of a new enterprise resource planning (ERP) solution is not a process to be taken lightly. A highly-skilled team of application specialists has gathered together in this whitepaper key advice and best practices for your implementation process. Learn how to keep your implementation on time and on budget from specialists who triumph every day on the implementation front lines.
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Managing massive volumes of information requires time and resources—two luxuries that most lean and mean businesses simply don’t have enough of today. But now, companies can take advantage of mobility to boost the return on investment (ROI) of their enterprise resource planning (ERP) rollouts. In this white paper, thought leaders share their expert advice on how companies can use mobility to extend the use of their ERP systems.
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For most organizations, mission-critical business processes require an underlying IT infrastructure that provides flexibility and agility while delivering high-quality system performance and reliability. At the same time, most enterprises must reduce costs associated with ongoing operations. For most organizations, addressing these issues internally poses a significant challenge, especially in light of limited resources in today's economic environment. Use this interactive tool developed by IDC to learn how your organization can realize the true business value of your IT landscape.
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Striving for employees to be able to collect, update, and access data anytime anywhere, organizations are leveraging smartphones and tablets to extend HR data and processes, creating new thresholds of efficiency, decision-making, and competitive advantage. Read this research report for new insights and examples on how mobility is impacting enterprise applications, data and processes, with a particular focus on HR applications.
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By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products.
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In many organizations, it is workers bringing their own devices into the workplace who are forcing the hand of IT policy makers. But as new devices are coming to market faster than corporate IT can formulate policies about them, application management is quickly becoming a fundamental mobility management challenge. Those companies with the best mobility implementations will win in a world of real-time business engagement. See how!
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Simon Ellis, practice director of supply chain strategies at IDC Manufacturing Insights, responds to questions regarding the business processes of wholesale distributors and customer relationship management (CRM) tools, and discusses how new technology trends—cloud, mobility, social business, and big data—are affecting wholesale distributors.
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