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Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB.
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While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a social media engagement program.
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Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with retailers to leverage their superior customer understanding to provide mobile coupons to their customers.
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This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation of a holistic security program, and a partner who is aware of the most relevant technology and service for their kind of business.
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With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).
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Driven by increasing business demands and the availability of innovative new technologies, large organizations are turning to enterprise data grids to accelerate, optimize, and scale their IT infrastructure. Enterprise data grids allow the consolidation of siloed information into a single image that is updated in real time and accessible with low latency by many applications. This paper describes the architecture of an enterprise data grid and gives common applications. Learn how to overcome the challenge of efficiently moving information from data sources to the various application consumers in the data grid and coordinating data flow between data grid instances.
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The demand for and implementation of virtualization technologies internally within organizations in the last few years has revealed significant savings and reduced risk for many businesses. Cloud is the next logical step beyond internal virtualization. This QlikView technology white paper discusses a variety of cloud and software-as-a-service (SaaS) options—and provides a deeper look at two significant cloud services.
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Increasingly sophisticated threats and the push toward data consolidation and cloud computing are in part why a defense-in-depth approach to security is critical to safeguarding data. Data breach investigations have shown that security controls must be multi-layered to protect against threats, and the ever changing regulatory landscape and focus on privacy demonstrate the need for solutions to be transparent and cost effective. Read this white paper for more.
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New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes.
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This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database architecture, these products provide the necessary foundation to successfully deliver more information with higher quality of service and efficiently manage change within the environment to deliver better value.
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Unified communications (UC) has been making its way into the enterprise for years, but uptake has been slower in the SMB space. Many SMBs are concerned that UC is too expensive, too difficult to set up and maintain—or, worse, they are simply baffled by UC and its benefits. This white paper demystifies UC so that SMBs can gain a competitive advantage and differentiate themselves in a marketplace once dominated by large enterprises.
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For many organizations, IT is split between two groups. The data center facility is provided and managed by facilities management, while the IT equipment within the facility is provisioned and managed by the IT department. This can lead to problems—and an outsourced solution can allow a business to concentrate on its strategy, rather than on “keeping the lights on.” This white paper discusses the importance of a holistic approach between a data center facility and the equipment within it.
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Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.
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This white paper details a breakthrough in enterprise server architecture. The enclosure and its components incorporate the latest advances in power, cooling, I/O, and management technologies. These technologies are packed into a highly available rack-dense package that integrates into standard 1000mm-depth racks. This enterprise-class server design is optimized to maximize flexibility and longevity while lowering your total cost of ownership.
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The increased use of mobile devices has led some organizations to undertake a corporate mobile strategy to reap the benefits of mobility. Download this report to learn why you should too. Find out what the complete mobile framework encompasses, along with three key considerations for enhancing your corporate mobility return on investment (ROI).
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The successful and timely implementation of a new enterprise resource planning (ERP) solution is not a process to be taken lightly. A highly-skilled team of application specialists has gathered together in this whitepaper key advice and best practices for your implementation process. Learn how to keep your implementation on time and on budget from specialists who triumph every day on the implementation front lines.
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For most organizations, mission-critical business processes require an underlying IT infrastructure that provides flexibility and agility while delivering high-quality system performance and reliability. At the same time, most enterprises must reduce costs associated with ongoing operations. For most organizations, addressing these issues internally poses a significant challenge, especially in light of limited resources in today's economic environment. Use this interactive tool developed by IDC to learn how your organization can realize the true business value of your IT landscape.
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A disciplined and comprehensive acquisition process is essential for utilities to get the most out of their Smart Grid investments. Know the practical and flexible methodology proven in industries such as telecommunications, high tech, and financial services that can assist utilities in the selection and acquisition of solutions that address current and future operating states to deliver immediate and long-term benefits.
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With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery.
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Given the complexity of today’s dynamic IT infrastructures and the broad range of management disciplines necessary to support them, choosing a lifecycle management solution can be a difficult and bewildering project. Simplify your project by downloading this side-by-side functional and financial comparison of solution suites from four of the leading vendors in this market space: Dell KACE, LANDesk, Microsoft, and Symantec.
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JurInnov’s director of information systems and security provides a detailed analysis of why development of a security-oriented corporate culture is imperative for companies wishing to keep their electronically stored information secure.
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This report looks at traditional and contemporary IT outsourcing practices, reflects on the changing dynamics of the customer/supplier relationship, and identifies priorities for evolving the role of procurement in IT outsourcing.
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Most organisations are sitting on IT equipment that is not supporting the business optimally, yet the received wisdom is to sweat the assets to gain as much perceived lifetime value from them as possible. However, IT assets have inherent value which can change significantly through each asset’s lifecycle—whether this is through its hard resale value or just through its scrap value. By applying a full IT lifecycle management (ITLM) approach to the complete IT platform, a business-optimised platform can be created—one where business value overrides the embedded concept of sweating assets.
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In the coming years, a new Internet protocol, IPv6, will gradually succeed IPv4. The two Internet protocols aren’t interchangeable or compatible, so organizations will have to run them both in parallel on their networks for some time. This checklist offers five steps as a phased, cost-effective approach to move to the next-generation Internet protocol.
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When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will provide the best performance for mission-critical applications. This checklist offers 10 rules for building a network that will reliably support your business as it grows.
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The widespread adoption of smartphones and tablets, the growth of cloud computing, and the increased need for convenience printing means that organizations must provide employees with a secure and simple managed approach to mobile printing. Read this report and learn about the market drivers for mobile printing in the business environment and some of the best practices for building a mobile print strategy.
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Social networks offer many opportunities for businesses to gain a closer engagement with their customers. This appears to be an unstoppable bandwagon that all organizations must leap on before they are left behind, but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful and appropriately nuanced response is required. Read more on how to best use social media.
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A properly conducted code review can do more for the security of your application than nearly any other step. A large numbers of bugs can be found and fixed before the code makes it into an official build or into the hands of the test team. Additionally, the code review process lends itself very well to sharing security best practices amongst a development team and it produces "lessons learned" toward preventing future bugs. This guide focuses on identifying the types of issues that you should look for in the code being reviewed, and then on finding these bugs as quickly and effectively as possible. It also describes how you can use threat models, architecture diagrams, and other inputs to help guide your review.
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This white paper describes the need for IPv6, the benefits it can provide, and how important it is to take a holistic view of IPv6 migration from a business perspective.
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As the marketplace moves towards a less opaque and more defined cloud computing model, UK-based businesses will increasingly expect reliable, secure and cost-effective on-demand services that free employees to be more productive and more profitable, wherever they are located. These organizations have heard about the benefits but remain unsure about the “types of cloud” available to them, and about the precise timing and extent to which they should embrace opportunities presented by the cloud. Beyond convergence, the situation has become even more complicated with trends such as consumerization and the proliferation of handheld devices, plus the security threats (and remarkable new business opportunities) posed by an increasingly mobile world. Learn more.
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Mobile device interfaces can enhance customer engagement by providing services such as pricing information and user review facilities. The upward trend in the sale of smartphones further validates the importance of creating retail mobile solutions. By leveraging the potential of mobile commerce, retailers can unify the customer experience across channels and better understand customer behavior through analytics. In this context, retailers have started to develop sophisticated mobile platforms that capture shopping preferences and customer location, create shopping wish lists, provide rich product information, integrate social media, and so on. Download this white paper to learn more.
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The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.
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In the current regulatory environment, banks are facing two levels of challenges. While they are under pressure to expand beyond home territories, they also face stifling regulatory constraints. These restrictions are forcing banks to maximize on every capital expenditure they make. Such financial and regulatory reforms, in the face of the economic slowdown, have positive effects on quality assurance, governance and data management. But it also forces banks to hold capital that they would otherwise invest. This environment has made it vital for banks to sharpen their analytical and forecasting capabilities. Find out how the burden of regulation, expansion, cost optimization, and business transformation can be shared by an expert partner to foster an environment for growth.
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The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider enterprise IT. Transforming IT services within the PCD not only helps reduce costs but also helps meet the common business challenges faced by the oil and gas industry. Download this white paper to learn more now.
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New technologies and changing economic conditions have triggered a number of changes in the pharmaceuticals, life sciences, and biotech sectors. Increased global sales of life sciences products and growing demand for drugs present drug industry companies with a host of opportunities. However, the mandate for clinical trials has led to considerable inflation in their research and development (R&D) expenditure. The resolution lies in using emerging markets as an alternative to conduct these trials. Thanks to new technologies, the cloud, and social media/online portals, the pharmaceuticals, life sciences and biotech sectors can make the most of the emerging opportunities. Learn how.
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For more than a decade, offshoring and outsourcing enjoyed an unchallenged monopoly in terms of adding value to global organizations. Since the economic downturn of 2008, however, there has been a shift in the perspective of IT expenditure. An increased demand for direct linking of IT to business outcomes and variablization of IT cost has made IT services in the cloud an attractive business idea. Find out why.
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As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.
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Power over ethernet (PoE) allows network administrators to deploy VoIP phones, WLAN access points, IP security cameras, and other powered devices without having to install AC outlets, pull cables, or modify building plans. By eliminating the need for separate electrical wiring and power outlets, PoE technology can deliver savings of up to 50 percent compared to traditional network powering infrastructures. Learn more now.
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Test language is a dictionary of keywords that helps testers communicate with one another and with other subject-matter experts. The keywords replace common English as the testing basis and create an approach called keyword-driven testing (KDT). KDT can be used to improve communication between testers, avoid inconsistency in test documents, and serve as the infrastructure for test automation. Download this white paper to learn more.
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This IDC Buyer Case Study examines BT's successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and deployment activities, using offshore-based partner Wipro. It looks at the challenges, risks, and outcomes of the project, and draws some lessons for organizations considering similar challenges.
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This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for improving energy efficiency. While recognizing there are challenges facing smart management of devices, one third of those who responded to a related survey also acknowledged that such efforts could help cut costs or increase profits significantly across many areas of the business. Learn more. Download this white paper now.
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Cloud and virtualization both help deliver optimal resources, on-demand utilization, flexibility, and scalability. However, business owners often have to address issues that are common with computer networks such as unauthorized use, outside intrusion, data loss and technical support. A managed services solution that is well-planned, efficient, and cost-effective is crucial to maintaining a functioning network. By outsourcing service management, organizations can devote time and resources to more important aspects of the business, while critical systems and data are hosted in a secure environment. Learn more. Download now.
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Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of ownership. Download this white paper to learn different approaches for resolving them successfully.
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The SaaS delivery model promises the consumer a pay-per-use model for consuming software without any up-front capital expenditure in terms of buying the license and infrastructure, and without the overhead of maintaining the infrastructure necessary to run the software. That said, there are three levels of SaaS maturity among ISVs. Download this white paper to learn about the shortcomings and merits of each SaaS maturity level.
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While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits.
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Security breaches are perpetrated by a wide variety of external and internal sources, including hacktivists, targeted attackers, and profit-motivated
cybercriminals, as well as through mundane everyday occurrences, such as missing laptops and thumb drives. To address these compliance and privacy issues, organizations have responded by adding layers of controls and integrating them with varied results. Now, those organizations realize that making security simpler is the ultimate strategy for ensuring end user adoption of new security measures and meeting multiple, overlapping regulatory requirements. This paper is a review of DigitalPersona Pro, its integrated approach, and its features and efficiencies in these areas.
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The growing adoption of laptops and other portable devices is changing the foundation of traveling and telecommuting. Laptops have overtaken desktops as the computer of choice for business users. While endpoint protection has been traditionally associated with solutions like antivirus and firewalls, these technologies don’t adequately protect data against theft, loss or unauthorized access. Learn more. Download this white paper now.
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Enterprise resource planning (ERP) is notoriously complex. Horror stories abound about failed installations, unresponsive vendors, and wasted investments. But as daunting as ERP can be, many organizations can’t operate without it. Working closely with your vendor to configure a solution, choosing the right delivery model, and following this list of 10 tips can help you optimize your ERP initiative. Find out more.
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This report discusses the policy and business drivers of "clean tech," and the development of the clean tech sector in terms of business models, globalization, technological diffusion, and growth. The emphasis on clean tech has increased in recent years due to international concerns about the economic impact of climate change caused by GHG (largely CO2) emissions from energy production and consumption. This report examines government policies in different economies, and focuses on clean tech opportunities for software services such as measurement and monitoring, platform efficiency software, mitigation software, system integration, and managed services consulting.
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There is an increasing trend among employees toward using their personal mobile device for fulfilment of their work commitments. While this appears to bring many benefits for the employee while, on the face of it, reducing upfront costs for employers, it does introduce significant on-going costs and risks for the organisation. However, with many appealing mobile consumer devices being offered, the trend is likely to increase. Organizations need to work out suitable strategies and policies to manage this complex and hybrid situation in the best interests of both themselves and their employees.
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Today's organizations, faced with stricter internal security policies and multiple regulatory compliance requirements, continue to struggle in their efforts to make Active Directory auditing simpler and more adept at fulfilling their needs. Native Windows auditing mechanisms don't meet the demands of modern businesses, and administrators are often left in the dark about significant and potentially harmful Active Directory changes. Learn how to easily improve native Active Directory auditing without making dramatic changes to your IT infrastructure in this eye-opening white paper written by renowned industry expert Don Jones.
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Businesses need to be highly flexible, scalable, and able to adapt quickly to market conditions and customer demands. However, this is easier said than done; building and maintaining such capabilities the traditional way is laborious and challenging. Download this white paper to learn about the various capability acquisition and IT solution deployment options—and how to evaluate them.
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These days, the IT department can’t just focus on keeping servers up and running, getting users the access they need, and bringing new services online to benefit the business. IT is, unfortunately, also the last line of defense in the organization’s security and compliance efforts. Microsoft MVP Don Jones recounts the top 5 horror stories associated with poor auditing. Read this white paper and prevent these nightmares from happening to you.
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Before adopting any applications for key business functions, executives should perform a thorough total cost of ownership (TCO) analysis. Unfortunately, apples-to-apples comparisons can prove challenging. While it may be tempting to compare the initial license price of on-premises software to the annual subscription fees for cloud computing, this methodology fails to account for the ongoing internal operating costs for the on-premises software. Beyond direct software and hardware purchase and implementation costs, it’s also important for organizations to consider additional business drivers, including infrastructure and resource overhead, maintenance costs, ongoing operations, flexibility, and risk. Download this paper to learn more about how you can estimate the true TCO of cloud applications versus traditional on-premise software.
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File-level recovery on its own is an incomplete strategy when it comes to meeting stringent recovery time objectives (RTOs) for complete system recovery. This paper investigates what’s at risk, where system-level recovery fits relative to current data protection approaches, the impact of system-level recovery on your IT department’s ability to meet RTOs, and the potential of system-level recovery to reduce costs.
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The explosive growth of enterprise data poses new storage and data management challenges for enterprises. This white paper details how organizations can leverage cloud-based storage offerings as part of their data protection plans. The paper also takes a closer look at solutions offered by Riverbed that allow organizations to integrate cloud-based storage within solutions that address a growing set of data protection demands.
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This white paper examines the use cases of database migration and challenges that accompany it. The main attention is devoted to solutions used to remove the complexity and bottlenecks of database migration. This white paper introduces Devart's Schema and Data Compare tools tailored to facilitate any database migration tasks and reduce time and effort.
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Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.
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This white paper describes some of the common challenges associated with protecting data on laptops and at home and remote offices and portrays proven solutions to the challenges of protecting distributed business data by establishing a private cloud/enterprise cloud. Learn which best practices can ensure business continuity throughout an organization with a distributed information technology (IT) infrastructure.
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Software as a service (SaaS) is becoming an increasingly attractive choice for manufacturers that would rather not continue to divert resources into purchases of sophisticated software systems that do not represent their core business, while adding costly IT resources. SaaS provider’s IT experts handle it, while your company gets back to doing what it does best. See the infrastructure needed to sustain SaaS in manufacturing.
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In a well integrated identity environment, SiteMinder handles web access management, authentication, single sign-on (SSO), secure session management, and flexible policy definition. SiteMinder functions well when data exists in a relatively homogeneous state; this blueprint shows users how to extend an existing SiteMinder infrastructure across additional heterogeneous applications, identity sources, and constituents.
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Enterprises are looking for incremental change to their infrastructure. The value of your portal lies in delivering a rich and secure experience across multiple applications. The more information you provide, the more valuable your portal is to stakeholders across your organization. Developed by the inventors of the virtual directory, identity and context virtualization is the next generation integration solution.
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No portal is an island—or at least, it shouldn’t be. While SharePoint is great for sharing documents, it doesn’t integrate easily with the rest of your enterprise. To be truly useful, your portal needs to bring together all your users and connect to all your applications. Read about identity and context virtualization—a next-generation integration solution.
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For web single sign-on (SSO), and consistent enforcement of authorization across all applications, many web access management (WAM) packages offer an excellent and proven approach. However, they assume a relatively homogeneous identity environment. This white paper describes how virtualization solves the issue of directory integration with an approach that is cost effective, nonintrusive, and easy to deploy.
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If you are a multi-company enterprise, then this Two-tier ERP Strategy Kit will show you how to grow your satellite divisions while cutting costs. Including analyst research, whitepapers, and real-world case studies, this Kit shows how you can equip your subsidiaries with a more agile, flexible cloud enterprise resource planning (ERP) system while maintaining your headquarters on-premise ERP instance of SAP or Oracle.
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Various scenarios can impact the resources for a rollout delivery team when utilized for large technology infrastructure rollouts at multiple locations. Shifting processes, methodologies, and resources can streamline the technology rollout at each site. This paper explains how alterations to the rollout delivery team configuration, as determined by project variables, can impact site delivery and your business. Read more.
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The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.
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Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology.
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Universities and other higher education establishments have to address the need for savings across the board. One area is expenses from faculty members and other associated with faculty. The complex mix of expense types needs a flexible yet solid means of managing spend as close as possible to the point of expense that encourages the individual to participate in the process without it being seen as an imposition. Know how.
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Balancing employee requests for keeping mobile channels open, while getting the right level of work and commitment from them, should not be left to chance. All organizations need to fully understand their employees’ mobile usage and behaviors to be able to put appropriate policies in place to ensure business requirements are met while acceptable personal use is still enabled. Read this white paper to know how to do this.
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Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organizations need to gather sufficient detail to effectively manage and analyze their mobile costs. See how.
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Electronically stored information is a key asset to any organization, but it is often insufficiently cared for. Failure to protect data can result not only in steep fines, but also in loss of competitive advantage of the company. To ensure the safety and integrity of information, read this report on data governance examining how well European businesses understand the risks and what steps they have taken to address them.
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Old-style, one application per physical server data centers are not only nearing the end of their useful lives, but are also becoming barriers to a business’ future success. Virtualization has come to the foreground, yet it also creates headaches for data center and facilities managers. Read about aspects of creating a strategy for a flexible and effective data center aimed to carry your business forward.
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This white paper analyzes the return on investment (ROI) that customers can expect from their enterprise network solution, based on interviews with customers. Additionally, you will read about the business case for proactively managing network and application performance. Get the visibility you need to achieve your IT objectives. Download this white paper today.
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The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.
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To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.
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The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.
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The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live.
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This article focuses on the development of strategic agility as a capability that is built into the design of an architecture. The capabilities, the article argues, are matured through six stages that offer different levels of strategic agility. Strategic agility, once capitalized through modular architectures, enables a company to achieve greater speed and flexibility in information technology (IT) deliveries.
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Companies must meet GRC criteria defined by internal and external policies, as failing to do so can have business and legal consequences. Although management of travel and entertainment (T&E) expenses is often seen as being of low importance for overall GRC, poorly managed T&E can lead to unforeseen issues with long-term business impact. See why using an external T&E management provider is the best way to adhere to GRC.
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The managed print services (MPS) market continues to evolve as vendors expand their service offerings beyond the office print environment. Today the business agenda is broader, and MPS must provide a route to business transformation as well as cost efficiency. Businesses thus must place their transformational goals on the agenda at the start of an MPS engagement. See what major MPS providers have to offer to your business.
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Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.
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Spurred on by the increased availability of high-speed data services and wide array of smartphones, many organizations see mobile applications as a way to improve organizational efficiency, increase collaboration, and raise the speed at which business gets done. To get the most out of mobility, organizations need to rethink the technologies, the people, and the processes involved in creating a truly mobile enterprise.
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IT is feeling the pressure to allow users to access sensitive corporate data via their personal mobile phones. Employees want the flexibility to use applications such as enterprise resource planning (ERP), customer relationship management (CRM), e-mail and instant messaging not only from within the workplace, but at any time from any device. Yet, with network security and customer privacy at stake, IT has been slow to bow.
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According to The Nielsen Company, some 150 million people in the US will be using smartphones by mid-2011 to view twitter feeds, conduct searches, consult maps and more. People are increasingly using smartphones to get work done too. As long as it’s governed appropriately, workplace use of consumer-oriented smartphones can lower spending, heighten morale and help employees get more done.
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Not too long ago, business support of mobile workers centered on managing the use of a limited number of Windows-based laptops and BlackBerry smartphones. Today mobile phones are ubiquitous for most employees, and IT departments are being asked to provide broad access to networks, databases and critical enterprise applications while they manage, support and figure out how to protect data from theft and security breaches.
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Technology is at a point where organizations must make decisions about where the IT platform future lies. Will existing architectures be sufficient to see a business through the next few years, or will cloud computing—built on the proven approaches of Web services and service-oriented architecture—be a better way forward? By modeling and predicting future states, organizations can make the right decisions. Find out how.
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Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business landscape for many traditional IT channel players. This paper assesses the challenges facing the IT channel and describes how IT resellers can transform the growing demand for managed services from a threat into a key opportunity for future business success.
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One area of cloud computing that presents significant opportunity is data protection as a service. However, not every business model for data protection services has an equal potential for success. This paper is intended for managed service providers (MSPs), value-added resellers (VARs), IT solution providers, and system integrators who are offering, or are interested in offering backup and recovery as a service.
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As you evaluate conferencing solutions for your organization, an important selection consideration should be the overall cost of the solution; both initial and on-going. It is necessary to evaluate the cost of your current conferencing solution as well as whether an on-premise alternative will pay for itself in a reasonable amount of time. Find out how.
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Real-time IT infrastructure promises to deliver services to businesses with the same availability as utilities. Cost reductions will be achieved through virtualization and consolidation. This white paper looks at the business drivers and technology advances that will provide the foundation for manageability of infrastructures across enterprise applications.
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IT managers have to protect the business against malware, keep Internet bandwidth available for legitimate business needs, and enforce acceptable use policies for the human resource department. Managers must also find a balance between allowing reasonable personal Internet use at work and maintaining productivity and concentration in the office. Learn how to deal with the top 10 threats facing these managers.
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IT managers need to establish policies for Web use in the workplace. This paper discusses how Internet bandwidth is a finite and expensive resource that needs protection from spammers, criminals, hackers, time-wasters, and employee misuse. Not only is it expensive and limited but it is a vital business tool. Discover the true cost of Web use and misuse, and learn the steps you can take to reclaim your company’s Internet.
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Business intelligence (BI) is no longer just for back-office analysts. More people are using BI in their daily tasks than ever before. This white paper explains how job scheduling makes data warehousing—the key component in modern BI—more efficient, relevant, and accurate. It also outlines how one company used job scheduling to unify its data warehousing chores, free up IT resources, and increase its BI effectiveness.
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Application delivery has become a priority for virtually all IT organizations. Unfortunately, the majority still struggle with this highly complex task. This handbook can help you to help become better at application delivery by creating and analyzing a framework that you can customize for use in your environment. It also identifies key criteria that IT organizations can use to evaluate alternative solutions.
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Technology has enabled businesses to become highly distributed—whether across a region or around the globe. This paper explores the business imperatives that are driving enterprise IT design today, and presents five key principles chief information officers (CIOs) are using to redesign business infrastructures. It also explains how wide-area network (WAN) solutions can help hold distributed organizations together.
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The amount of data and IT assets stored outside corporate data centers has risen significantly, and IT managers are now looking to consolidate their IT infrastructure. This paper examines the trends toward server consolidation and virtualization, and how wide area network (WAN) optimization can help IT organizations address the challenges of application performance and information availability within these environments.
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In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative to outsourcing or offshoring. This white paper explores the primary business benefits of the co-sourcing model and provides key information for evaluation.
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The Linux operating system is free and stable, delivers solid performance, and often has good vendor support. These advantages have allowed it to garner 60 percent of the Web server market, making it popular among Web hosts as well. Yet despite the obvious advantages, Linux is not fully optimized for Web hosts because it was never designed specifically to address the unique requirements for this market. Find out more.
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This guide explores what a whitelist is, the distinction between sender source whitelists and sender address whitelists, the characteristics of a good whitelist, the role of the user in managing a whitelist, and finally the role of the IT administrator in the whitelist management process.
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Virtualization is a key element of the IT strategy for businesses of all sizes, with a variety of benefits for small and midsized businesses. It helps them to build an IT infrastructure with enterprise-class capabilities and it does so with a form factor—and a return on investment (ROI)—that fits any business. Discover how your business can use virtualization to reduce costs, improve services, and simplify management.
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Virtualization is central to twenty-first-century IT systems, yet many chief information officers fail to understand the benefits it can deliver to the data center. Storage controllers have always offered the ability to carve out pieces of real storage from a large pool and deliver them to a number of hosts, but it is storage virtualization itself that offers improvements that drive operational efficiency. Find out more.
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This white paper explains the importance of an independent, enterprise-wide job scheduling solution for your IT infrastructure. It discusses why you need a single job scheduling tool, the market drivers leading IT professionals to an independent job scheduling solution, the benefits of an independent job scheduling solution, and how it can save your business valuable time, money, and resources while avoiding risk.
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Many companies have invested a lot in their job scheduling environments, but are bogged down by inefficient processes, incompatible systems, and a lack of visibility. Through technology reuse and consolidation, you can reduce the time, money, and resources expended, while scaling to support enterprise-wide capacity. This white paper focuses on job scheduling challenges and presents a solution to upgrade your environment.
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Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually performs the Demarc extension. This confusion can lead to finger pointing and eventually a bad reputation for those involved. Understand the issues surrounding the Demarc extension and how they can be resolved from the very beginning.
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Your company needs an approach to server-side application distribution and provisioning that is architected for the cloud and designed for IT, if it’s going to deliver on the business promise of virtualization. Learn about one solution for solution for provisioning and deploying server-side applications in the cloud—or anywhere else.
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Data centers have grown rapidly in size and complexity. At the same time, competitive and economic pressures have made cost control critical. To cut costs and meet service level objectives, organizations of all sizes are initiating projects to simplify IT, consolidate resources, and increase energy efficiency. Discover why companies are turning to virtualization to master these and other data management challenges.
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One of the greatest challenges facing organizations is protecting corporate data. The issues that complicate data protection are compounded by increasing demand for data capacity, and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment, which impact infrastructure. IT organizations must meet these demands while maintaining flat budgets. Find out how.
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Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.
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As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.
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