Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate technology but also in human capital. This investment will represent an ongoing commitment—the data overload and increased customer expectations that we talk about will continue to accelerate and technology and analytical aptitude will need to keep up. Read this white paper to understand the social enterprise.
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The rapid proliferation of mobile devices entering the workplace feels like divine intervention to many IT leaders. This raises the inevitable question: how will you support workforce desire to use personal apps and devices while allowing them to be productive in a secure environment that protects corporate data? Read the Ten Commandments of BYOD to know how to create a peaceful, secure, and productive mobile environment.
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Asset-intensive industries have a major challenge in adapting to changing business paradigms, while keeping pace with new industry requirements and simultaneously ensuring sustainable operations. See how new technologies such as mobility can help these organizations develop a collaborative partnership with their customers to improve the efficiency of their services, benefiting the customer, the company, and the community at large.
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By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products.
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With the growing popularity of the cloud, the concept of software as a service (SaaS)–based digital signage platforms has been gaining traction, depending on the nature of the business and the degree of control needed over the data. This paper covers the fundamentals of cloud computing and on-premise hosting models to help users determine the type of digital signage deployment best suited to their business needs.
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The tools exist to build smart digital signage systems that can deliver an appropriate message to a certain audience based on a set of rules. Being able to offer sophisticated capabilities without a lot of manual intervention may help networks grow faster. This paper considers some of the long- and short-term requirements in building a digital signage network.
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There are three phases of evolution to technological advances, each with its own priorities, issues, competitors, and customers, which once identified can set expectations and provide direction. This paper discusses digital signage and explains the short- and longer-term ramifications of implementing a digital signage communications strategy through the use of historical examples of other technological breakthroughs.
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Data drives business today, as IT managers and security executives face enormous pressure to use data effectively and securely. They require quick, agile transmission of data via a wide number of communication channels and devices, with smartphones and tablets being an increasingly prevalent data consumption device. Read this report and know the mobile challenges, as well as the elements for securing your corporate mobile strategy.
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The IQMS product EnterpriseIQ 7.8 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for mixed-mode manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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The IQMS product EnterpriseIQ 7.8 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for process manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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The widespread adoption of smartphones and tablets, the growth of cloud computing, and the increased need for convenience printing means that organizations must provide employees with a secure and simple managed approach to mobile printing. Read this report and learn about the market drivers for mobile printing in the business environment and some of the best practices for building a mobile print strategy.
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Expense management in the legal sector can be complex and burdened with problems. Expense errors in claims sent to clients can not only result in time being spent in sorting out resulting issues, but can also impact the trust between the client and firm. Legal firms must ensure expenses are dealt with accurately, effectively, and in a timely manner. Download this paper for Quocirca’s recommendations for a chosen system.
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Social networks offer many opportunities for businesses to gain a closer engagement with their customers. This appears to be an unstoppable bandwagon that all organizations must leap on before they are left behind, but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful and appropriately nuanced response is required. Read more on how to best use social media.
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Semiconductor manufacturers can work more closely with original equipment manufacturers (OEMs) and expand into new markets by using Web 2.0 technologies. Infosys' experts reveal "white spaces" in semiconductor marketing strategies that can be addressed by digital and mobile capabilities. They demonstrate how best practices in information and customer experience embedded in Infosys' Semiconductor Digital Engagement Maturity Model can deliver a competitive advantage.
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NetSuite Wholesale Distribution Edition v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Until now, the digital marketing value chain between publishers and advertisers has been fragmented, with publishers having no control over or access to their user data. This has made it difficult for them to implement effective digital ad strategies. Now, with a new suite of previously unconnected technologies, they can collect and connect their data, and rediscover profitable business models. Download this white paper to learn more.
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The increased deployment of mobile solutions in the workplace can make navigating the corporate landscape challenging and risky. While organizations are rightly deploying mobile device management (MDM) solutions as means to secure their mobile devices, there is more to be done. This executive insight examines the need for organizations to deploy a holistic enterprise mobility management solution that goes well beyond MDM.
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An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee productivity, it also poses new risks and may actually increase costs if not properly managed. Know how to cost-effectively manage this Bring-Your-Own-Device (BYOD) phenomenon.
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Today, more and more companies are launching mobile applications, creating a mobile professional workforce across job roles and categories. This white paper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to the ongoing support of enterprise mobile applications. Read more.
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The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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With recent advancements, publishers and advertisers need to know how to get the right message to the right customer and in the right place to achieve their campaign goals. This report explores the emergence of data-driven audience targeting and reveals some of the ways that publishers are embracing newer ‘actual data’ tools to create dynamic audience segments that are more flexible and truly able to meet advertisers’ needs.
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As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.
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Most manufacturing businesses have invested in technology to combat some of their challenges, but primarily to increase efficiency and productivity. However, many have not yet discovered the value of a Web presence—or they use the Web in a very limited way. More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service, and increase sales. Download this white paper to learn more.
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Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution may turn out to be a large hole in the budget with an enormous total cost of ownership. Download this white paper to learn different approaches for resolving them successfully.
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Of the 30 billion invoices sent and received in Europe every year, more than 90% are in paper format. This is not only labour intensive and error prone, but comes at both a financial and environmental cost. Such manual operations slow invoice reconciliation, leading to poor relationships with suppliers and buyers and, potentially, poor cash flow management. This paper discusses the challenges posed by inefficient manual invoice processes, the need for e-invoicing, and how an organization can focus on its core business by handing over invoice processing to a managed service provider.
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Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in TEC’s ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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Mobile learning is extending the reach of how organizations deliver training, and providing the benefits of e-learning to users who were previously "out of reach." By expanding the access of e-learning, mobile learning enables organizations to provide knowledge and training to employees, partners, and customers in new ways. This field guide explores five critical steps to ensure that you get the most out of your mobile learning investment.
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Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
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“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online gift retailer serving more than 30 million customers, we need SAS’ abilities to really know our customers and turn that knowledge into action." Read the full story now.
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Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software.
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Just to survive, let alone thrive, smaller businesses need a complete Web infrastructure that is stable, scalable, and secure. And it begins at the very first point of contact between vendor and customer: DNS, or Domain Name System. This white paper examines how managed solutions for external DNS can combat Web site crashes, distributed denial of service (DDoS) attacks, and plain old downtime.
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Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers. The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study examines how Mark Two has been developing innovative Web sites using an SAP solution as part of an effort to help customers leverage the power of e-commerce.
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This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.
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The retail thought process has irrevocably changed. Science-supported process is now core to the merchandising discipline. However, faith in science is not always grounded in an understanding of what it can do (even for the largest retailers), leaving us with some concerns about unrealistic expectations and a backlash later in the decade. Read about the seven critical tenets for 21st-century merchandising.
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Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses. This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products to external audiences. Know the value of the Extended Enterprise solution in financial services, insurance, government, retail, manufacturing, healthcare, and associations.
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The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.
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Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology.
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To effectively transform succession planning from a manual, paper-based process to one that is systematic and technology-enabled, CEOs must focus on laying a solid foundation supported by strong executive leadership. Read this CEO guide to get five key tips to jump-start your succession planning efforts to better manage risk and ensure business continuity and to know how a strong succession strategy can impact your company.
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Universities and other higher education establishments have to address the need for savings across the board. One area is expenses from faculty members and other associated with faculty. The complex mix of expense types needs a flexible yet solid means of managing spend as close as possible to the point of expense that encourages the individual to participate in the process without it being seen as an imposition. Know how.
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Balancing employee requests for keeping mobile channels open, while getting the right level of work and commitment from them, should not be left to chance. All organizations need to fully understand their employees’ mobile usage and behaviors to be able to put appropriate policies in place to ensure business requirements are met while acceptable personal use is still enabled. Read this white paper to know how to do this.
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Managing mobile costs is a challenge for all organizations and becomes more complex and problematic for those organizations spanning across countries or using multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organizations need to gather sufficient detail to effectively manage and analyze their mobile costs. See how.
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Electronically stored information is a key asset to any organization, but it is often insufficiently cared for. Failure to protect data can result not only in steep fines, but also in loss of competitive advantage of the company. To ensure the safety and integrity of information, read this report on data governance examining how well European businesses understand the risks and what steps they have taken to address them.
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Companies must meet GRC criteria defined by internal and external policies, as failing to do so can have business and legal consequences. Although management of travel and entertainment (T&E) expenses is often seen as being of low importance for overall GRC, poorly managed T&E can lead to unforeseen issues with long-term business impact. See why using an external T&E management provider is the best way to adhere to GRC.
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Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.
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Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products, execute order transactions, and view order status at any time—even after business hours—to support its own operations. Learn how the company’s new customer relationship management (CRM) solution helped Wilson ensure its customers’ success.
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Gaining the trust of online customers is vital for the success of any company with an online presence, particularly those that require sensitive data to be transmitted. This VeriSign white paper explores the latest developments in website security that online businesses should consider to build consumer confidence, protect their valuable brand, safeguard sensitive information, and increase transactions.
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Online consumers need greater assurance that Web sites are legitimate and that their confidential information will be protected from malicious activity. Download this VeriSign white paper to learn more about new approaches to online security that can lead to increased online transactions, reduced shopping cart abandonment, and an improved bottom line.
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Be sure to protect your Web site by understanding techniques that can be used to detect when and how attackers compromise Web servers. Also, understand the business models behind malware attacks to better anticipate, and prevent, attacks on your business by reading this white paper.
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Whether you are an individual or a company, you should approach online security in the same way that you would approach physical security for your home or business. This guide will demystify the technology involved and give you the information you need to make the best decision when considering your online security options.
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Phishing continues to grow and effect both consumers and businesses. Read this guide so that you are able to help protect yourself and your customers from these harmful attacks.
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Choosing the right security solution is critical to the success of an online business. Look for trust-based security solutions from established vendors, like VeriSign, that deliver protection and consumer peace-of-mind through the use of cutting edge technology to meet emerging threats.
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Committed to keeping pace with market trends, optimizing operations, and streamlining the student experience, Barnes & Noble wanted to upgrade its e-commerce platform. Learn how the company found a solution that offered the functionality, scalability, and reliability needed to create customized online solutions for each of its campus bookstores, while also having the capacity to quickly bring new stores online.
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E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors.
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The printing environment is now an integral part of the IT infrastructure. Organizations that use managed print services (MPSs) are seeing reduced cost and increased efficiencies. Using MPSs optimizes the way in which networked printers, copiers, and multifunction peripherals (MFPs) are managed to minimize the wastage of paper and toner. Find out how effective MPSs offer cost transparency and reliable service levels.
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As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.
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Managed print services (MPSs) offer organizations the opportunity to control costs, reduce the complexity of managing a heterogeneous infrastructure, and improve business processes. With many organizations striving to do more with less, MPS can cut expenses by passing control of complex printing infrastructure to the experts, and leaving the organization to focus on its core business competencies. Find out more.
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Digital Britain is the UK government’s strategic plan for the UK’s digital economy. While social inclusion and rights protection are major themes, the plan will also have a significant impact on businesses—encouraging the distribution and virtualization of business functions, and interconnectivity between companies, customers, suppliers, and employees. Learn how to minimize any harmful impact on your business.
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As new products are developed and introduced in the market, it becomes important for manufacturers to know the saleability of these products to further explore the marketing possibilities in the niche user segment. Learn about the Demo/Eval programs that are commonly used by manufacturers to test the usability of their product and also understand some of the basic user requirements that should be offered to enhance saleability.
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WebTrends, a leader in Web analytics, needed a way to offer customers reporting and analytical access to the information generated by its Visitor Intelligence product, which combines off- and online data to provide insight into customers. WebTrends sought a scalable best-of-breed business intelligence (BI) solution that would integrate with its own product. Find out about the reporting and analytics solution it chose.
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Digital marketing involves using your Web site and associated marketing tools to promote your business online. You can learn some basic skills in both search engine optimization (SEO) and search engine marketing. But for optimal results, you’re advised to consult a professional, who can provide you with insight into what SEO services should entail, allowing you to make an informed decision when selecting a supplier.
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With rapid expansion underway, Saudi Arabia-based logistics provider Al Majdouie Group’s custom-built enterprise resource planning (ERP) and point of sale (POS) systems just couldn’t keep up. When the company began looking for a replacement solution to satisfy all of its requirements, Al Majdouie turned to TEC. Learn how TEC’s methodology helped Al Majdouie evaluate three tier-one ERP solutions, quickly and impartially.
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The rapid change in consumer’s shopping behavior—switching from in-person shopping to online shopping—has resulted in a demand for agility, flexibility, and transactional processing power in e-commerce solutions. But more and more online merchants find that their shopping carts are not “smart” enough to convert random visitors into shoppers with confirmed orders. Learn about a new shopping cart solution that can help.
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Collaboration is critical to success, as companies have to give customers and partners access to their information and services in order to compete with the speed and responsiveness today’s markets demand. But trying to implement the systems you need to support collaboration—such as warehouse management systems (WMSs) or supply chain execution (SCE) solutions—in the face of ongoing change is not easy. Learn more.
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Does Google keep an eye on Microsoft? Does Microsoft keep an eye on Apple? The answer, of course, is “yes.” Why does it matter what the other guy is up to? Because in business, you’re not operating in a vacuum—the turf is competitive and ever changing. Not only do you need to know what your competitor is doing, but also what it’s using when it comes to online marketing and search engine optimization (SEO). Learn more.
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The current market is asking retailers some difficult questions—ones their existing processes and tools can’t answer. It takes a mix of science, retail intelligence, and merchandising art to ensure that every store in a supply chain carries the right inventory, while maintaining a high service level and market share. Learn how to better respond to the demands of consumers and rationalize your assortment at a local level.
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The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a proactive rather than passive way. These include security management, policies, procedures, network architectures, software design, and other protective measures. Get a better understanding of the PCC DSS and learn the costs and benefits of compliance.
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IT departments rarely have the luxury of spare capacity or sufficient knowledge of all the products and technologies that the rest of the organization expects. However, IT is an integral part of most companies, and supporting diverse or specialized technologies and understanding their impact on the business is necessary. Organizations not only need third parties—they need them to be focused and cost-effective. Learn more.
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Search engine marketing (SEM)? We’re talking about tactics for Web site promotion—increasing both a site’s visibility to Google (and other search engines) and the site’s prominence in search engine results. We’re talking about pulling visitors through search engine optimization (SEO) and improved organic listing and using paid placement to push visitors to a site. Learn more about how to develop an effective SEM process.
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“Build it and they will come” is not a strategy for e-commerce success. You wouldn’t expect a new store to bring in business without advertising and promotion, so why would you build a Web site and expect it to boost business if nobody knows it exists? E-commerce must be supported with marketing and advertising. Learn about the other nine reasons why e-commerce fails and how you can overcome these pitfalls.
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As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional marketing tools, Web-site strategy is becoming more important. Web-site strategy must focus on enhancing credibility, strengthening existing relationships, generating leads, and more. Get tips on how to create a Web-site strategy that will help you achieve these goals.
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Showing value has always been key to greater sales and higher prices. However, the bar has been raised. It’s often no longer enough to claim value—now the customer has to see, believe, and care about the value. Sales organizations must get their eyes back on the value ball, with five value-selling maturity levels that tie in to sales effectiveness. Learn how to improve your revenues while reducing sales effort and costs.
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With traditional paper-based invoicing, the cash conversion process is lengthy and very inefficient. Today’s pressures to be accountable mean that you must improve your financial systems to provide timely and accurate financial information. Electronic data interchange (EDI) can minimize the delays on payment and address the lack of access to process information. Learn more about improving your invoice and payment cycle.
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As one of the fastest-growing home shopping retailers in the UK, JD Williams sells products through its 45 Web sites and more than 700 annual catalogs. To better face the challenges of its Internet sales—and to take advantage of opportunities—JD Williams began an end-to-end supply chain initiative, with a merchandise life cycle management solution suite. Learn how it helped the company increase sales in key departments.
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In a business and technology environment that evolves faster all the time, a key challenge for franchise operators is to continue finding ways to improve. Some recent advances in the architecture of Web-based business tools have major consequences for franchise operators. Find out more.
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The Web affects the way many industries do business. By using online booking systems and targeted Web marketing, airlines have undergone a paradigm shift in how they sell their service. Other industries have seen the Web’s impact on pricing, marketing, sales, and profitability. Learn about a Web service that can help your company better leverage the Web for a broader branding and marketing strategy.
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Thousands of new Web sites appear every day. Many of them, however, are destined to have limited impact on the businesses they represent. Yet there are businesses with Web sites that have transformed their operations by additional lead generation, customer satisfaction, or online sales. How can you differentiate your Web site and ensure it brings you a solid return on investment—and boosts your sales? Find out more.
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What are the common reasons for the failure of the majority of Web sites? Web development companies should focus more on the strategy behind the Web site, and on how to attract more clients and improve internal operational efficiencies through the Web. Find out tips on how you can change your Web marketing strategy to achieve high return on investment (ROI) from your Web site, with minimal effort.
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Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help.
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Tandy Brands designs, manufactures, and markets fashion accessories for the whole family. With five years of success using the Inovis TrustedLink solution to trade via electronic data interchange (EDI) with 80 retailers, Tandy was mandated by Wal-Mart to use the Internet to do business. Find out how the company integrated its existing solution with another one from Inovis to satisfy Wal-Mart’s demands—and save money.
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Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.
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A new set of business practices is creeping into the way companies sell to customers. Some call this new trend “Sales 2.0,” because many of the tools and methods fueling it are rooted in the Web 2.0 movement. Many companies are trying to harness the forces of Web 2.0 to apply them to their sales and marketing efforts. Discover how using collaborative technologies can help you sell your products and services more easily.
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Selling roles have changed. For many companies, selling is more about relationship-building and less about transactional order activities. In spite of the promised benefits of customer relationship management (CRM) solutions, the cost of sales for many companies is rising while sales effectiveness is decreasing. Learn why—and how you can leverage “social CRM” to help overcome the challenges facing your sales force today.
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The Islander Group generates over $18 million (USD) annually through its Web site, mail-order catalog, and warehouse operations. Seamless communication across the manufacture, supply, and distribution of its products is crucial to maintaining productivity, and profitability. But its business systems were no longer reliable or upgradable. Learn about the company’s requirements for a new system, and how PRONTO-Xi met them.
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Today, more than 100 million web sites vie for the attention of consumers worldwide. Many of them will use a search engine to find the goods, services, and information they want. When they do, you want to make it clear that you have what they’re looking for—you want their search to start and end with you. Learn more about how to use a content management system to create web content for search engine optimization (SEO).
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In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.
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The Internet offers a wealth of information for buyers, who can window-shop from their desks. Power has shifted to buyers, who no longer need to rely on salespeople for information. But sales managers can use Sales 2.0 to tap into these new buying habits to instantly interact with prospects and provide personalized service. Find out how Sales 2.0 can help you instantly view and serve prospects entering your online store.
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No enterprise is an island. Your company is a link in the business-to-business (B2B) supply chain. Thus, a seamless and efficient supply chain is a critical factor in your success—but you need to design a supply chain that focuses on demand, supply, and service to provide competitive differentiation in the marketplace. Learn how to strive for the perfect order and improve order accuracy with a business process solution.
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The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more.
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SchoolKidz provides an approach to fulfilling the school supply needs of students, parents, and educators. In 2007, Staples acquired the company, with plans to grow SchoolKidz’s annual revenue. To support the forecasted growth, SchoolKidz upgraded its business management solution. The new solution allows the company to create reports, place orders, and share information with an online collaboration tool. Find out how.
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Unsurprisingly, research shows that the majority of companies see their future predicated on how well they can innovate. However, just throwing IT technology at issues in the hope that innovation will happen is not viable. Ideas are ephemeral and easily crushed within the wrong environment. Creating a suitable culture, allied with a well implemented idea management approach combined with strong leadership, is required.
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IT groups aspire to standardize on common integration platforms, but the pressure to integrate with business partners quickly often forces companies to favor expediency over strategy. With so many technology choices, it’s important to understand the role each can play when building an overall business-to-business (B2B) strategy. Learn about the four points you should consider when evaluating vendors and service providers.
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ThyssenKrupp manufactures and configures custom elevators. To shorten sales cycles, reduce costs, and simplify ordering for agencies, distributors, and customers, ThyssenKrupp opted to implement the Cameleon Commerce Suite e-commerce platform and product configurator. Sales teams can now generate accurate real-time estimates and plans, and validate configurations for their customers using 3D visualization. Find out how.
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Invacare sells made-to-order (MTO) home medical equipment in 20 European countries. To shorten the product launch cycle, optimize the order process, and streamline spare part sales, Invacare chose the Cameleon Commerce Suite. Learn how integrating this e-commerce solution—with product configuration functions—with its enterprise resource planning (ERP) system helped Invacare reduce costs and increase customer satisfaction.
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Manitou, a global producer of complex make-to-order forklift trucks, wanted to optimize sales processes to overcome several challenges, including a lack of visibility into the order pipeline, and order capture that was prone to errors. After deploying Chameleon, sales channels can access current and accurate product and pricing info, and order capture is not only faster, but more efficient. Learn about other benefits.
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To gain a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that provides more options using fewer resources. Learn about the two interrelated phases of a configurability strategy: developing the product—which emphasizes the essential functionality of a product configurator—and executing the lead-to-order (LTO) process in a lean manufacturing environment.
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A superior lead-to-order (LTO) process is essential in today's environment of mass customization. Companies striving to build and maintain market share require an LTO process supported by robust IT and product configuration capabilities. Learn how optimizing your LTO process can help you implement a successful mass customization strategy, and how the benefits of an optimized LTO process relate to lean manufacturing.
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Globalization and digital technologies provide great opportunities for companies operating in business to business (B2B) markets. There are many strategies you can use to automate the demands of business communication so it is more reliable, efficient, and profitable—and delivers more value to your customers. Learn about the four key practices that can help you improve your B2B relationships with buyers or sellers.
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You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install, and use a digital certificate from thawte with your MS IIS, and ensure efficient management of encryption keys and digital certificates with best practices. Learn how you can address online security issues to build the confidence of your customers.
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Many consumers don’t trust Web site safety enough to complete an e-commerce transaction—and consequently, billions of dollars in sales are lost. How can you combat this trend and ensure your customers trust you enough to share their sensitive data in online transactions? Learn how an extended validation SSL certificate increases the visibility of authentication status—to help assure your visitors find your site is safe.
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Nearly 60 percent of Australian businesses with more than 100 employees do not respond to web-generated sales enquiries (such as e-mail or web forms) within seven days. But the bad news doesn’t stop there. Find out why your customers may still be waiting for you to respond—and what you can do about it.
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For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.
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When the first Kenneth David Apparel store opened in 1992, the company could manage operations with an accounting solution alone. But as new stores opened, the company needed software to scale with growth—not only on the retail side, but design and manufacture too. Its new solution has e-commerce and point-of-sale features, and allows the company more insight for more effective management. Read more about the benefits.
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With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.
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Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger, Ariba wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales and consulting. With SumTotal’s ResultsOnDemand platform as part of its Competency Development system, Ariba identified the top—and bottom—three competencies. Find out how.
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As the number of remote and mobile workers grows, new security practices highlight the need for strong authentication. Today, passwords aren’t enough protection against unauthorized access. How can you increase authentication security while preserving operational and budget efficiency? Learn about the challenges of identity authentication, and the versatile solutions that can help prevent the risk of breaches and attacks.
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Secure sockets layer (SSL), an essential security protocol, has allowed the Internet to extend to e-business. At the heart SSL is the certificate. As organizations increasingly rely on SSL, the number of certificates in use can grow into the hundreds or thousands, increasing your costs. Learn about the three key areas impacting the management of SSL certificates today—and what you can do to reduce cost and complexity.
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In today’s global economy, organizations must strengthen customer relationships to maximize performance. UNICEF needed customer software to support a feature-rich Web store allowing real-time flow of order data. With a new e-commerce solution, UNICEF rerouted more than 30 percent of its sales to self-service, with online orders up by an average of 50 percent. Learn more about how the Web retail system benefits UNICEF.
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Data auditing and data encryption are two key Payment Card Industry (PCI) requirements for maintaining cardholder data protection. Although the two capabilities are distinct, they’re also synergistic—in fact, PCI recommends using data auditing as a substitute for encryption. Learn more about an auditing and encryption solution that can help you make better decisions about protecting your and your clients’ sensitive data.
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Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term relationships with teens. Discover how online retailers are using live chat to address the expectations of teens—keeping them loyal and boosting return on investment (ROI).
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Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).
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The prevalence of Web 2.0 demonstrates that integrating the technology used to manage Web sites is becoming easier. A similar mashup of methods for Web site marketing tools can help you measure how you communicate with customers and help deliver sales opportunities. But before you start cooking, find out how to pick the right ingredients for two simple but effective mashups for Web site subscription and content feedback.
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With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.
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According to Web services provider IronPort, over 92 billion spam messages are sent around the world daily. While it may seem like an uphill battle, several strategies are available that can help. To combat these threats, many organizations are implementing new technologies to secure their inboxes by blocking unsolicited messages. Discover what other tactics your business can adopt to help e-mail deliverability.
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The competitive nature of the financial services industry today and the changing landscape of the customer approach to investing puts an onus on suppliers to consider how well they are dealing with customers’ business transactions. In order to provide better customer service—while at the same time improving operations—these organizations must invest in a system that allows real-time visibility of the entire process.
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Businesses today are increasingly committed to Web-enabled applications as a cost-effective way of delivering critical business solutions. But as more and more businesses follow suit, it becomes increasingly apparent that better performance and availability across the Internet must be realized by the early movers in order to maintain their lead. With the deployment of advanced products and services, this can be achieved.
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When it comes to business-to-business (B2B) communications, two of the basic requirements for regulatory compliance are having a reliable network and a high quality dial tone. So why would you want to settle for anything less? To ensure that both are obtained, many companies are entrusting their data—and their compliance responsibilities—to the Inovis Multienterprise Expert Services Hub (MESH) platform. Find out why.
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Wi-Fi has become the access method of choice for users at the office, at home, and on the road. According to research, nearly 200 million Wi-Fi chipsets were sold in 2006 alone. But can Wi-Fi work effectively in a wireless local area network (WLAN) environment? Yes it can. To deliver Wi-Fi more reliably to increasingly diverse devices requires a self-configuring platform that covers larger areas and higher user densities.
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Maybe you’ve already invested in an e-commerce site for your business. However, to fully maximize its potential, it must be integrated with your accounting system. If not, your staff may be wasting valuable time re-entering inventory and customer data from one system into another. Save time, reduce labor costs, and boost your competitive advantage with an e-commerce solution that allows full integration.
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“It’s like looking for a needle in a haystack!” That saying and Internet site searches go together like ham and eggs. To help maximize search effectiveness, many online retailers are now establishing competitive advantages through site search analytics. By manufacturing and analyzing search content, they’re improving the relevancy of search results, thus closing the gap between searching and finding—and buying.
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As one of the largest Internet marketplaces, eBay proclaims that the trust it enables between buyers and sellers has been the key to its success. To ensure continued success, eBay wanted to standardize its network security auditing and remediation processes, and turned to QualysGuard’s vulnerability management solution. With Qualys’ automated solution, eBay can now quickly and easily remediate any network vulnerabilities.
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What can user-driven applications like Morello and Microsoft’s Office SharePoint (MOSS) 2007 do to help your web content management strategy? By combining the two, users can develop web applications and collaborative workspaces themselves rather than acquiring IT development input. In doing so, they unlock the silos of working practices and content stores, and add significant value to the web content management strategy.
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When crafting an e-mail marketing campaign, a few guidelines should be followed in order to maximize its effectiveness. Believe it or not, e-mail marketing is not only an art, but a science as well. Carefully balancing the needs of the audience, properly communicating your inspiring message, and using the right technology to manage the interaction are some of the key ingredients needed to make it a success.
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For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades, the company decided on AppFinity’s WebCustomer overall online solution. Since its implementation, Walker Foods has increased order accuracy and significantly reduced expenses.
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Stable revenue and stronger customer relationships are what software companies want, and more are turning to software as a service (SaaS) platforms to reach these goals. Building an SaaS infrastructure is complex, and you need operations and engineering experts to manage your infrastructures. Start by following a step-by-step process—thus helping to increase your revenue and strengthen your customer network.
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Businesses and security threats alike are evolving. Strong protection of client data is a necessity for any organization handling credit card information, especially if it’s subject to payment card industry (PCI) compliance. As a result, many businesses are looking for ways to ensure proper security controls. Thankfully, there are solutions adapted to the challenges of meeting PCI compliance—and staying secure.
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In stark contrast to a few years ago, IT executives now rank power and cooling among their top concerns. As IT continues to support more servers, power and cooling have become limiting factors to the number of data center servers. However, there is a solution. Blade server thermal technology optimizes power and cooling while improving energy monitoring—real benefits that reduce the overall IT total cost of ownership (TCO).
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As the digital era evolves, media content companies are faced with a number of new challenges. One such challenge is that they can no longer specialize in one communication format. The advertising market is now a dynamic and complex forum making it difficult to manage multiple channel revenues. A standard, integrated solution, however, can facilitate the management of advertising revenues while increasing customer satisfaction.
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There was a time when picking out a book meant going to a library and signing one out. Today, readers expect content to be available through a variety of distribution channels—in both print and digital formats. To be successful, publishers must be able to observe the intellectual property rights of authors for each format and channel of distribution they offer. With a digital publishing management solution, it’s possible.
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Today more than ever, retailers are faced with the challenges of selling locally while competing globally. To be successful, they must provide a shopping experience that inspires customer loyalty. Retailers that understand their customers’ shopping habits can build strategic global supply chains that anticipate demand. One way to achieve this is with a scalable technology platform based on industry standards.
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Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths lie and where improvement may be needed. The point of benchmarking is to focus on areas that will yield the best return. For companies to succeed in their benchmarking efforts and gain a sustained competitive advantage, five key steps should be considered.
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In business, planning plays a fundamental role in analyzing and forecasting key financial data. While forecasting future events is one benefit of planning, it can also be used to achieve a series of objectives, including regulatory compliance. In order to achieve these objectives, companies should consider implementing a unified customer performance management (CPM) solution—one that takes compliance into consideration.
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For most companies, e-mail is an integral part of the business workflow and a primary channel for communication. For these reasons, e-mails can be considered legal business documents and should be retained for a predefined period to satisfy government regulations. With an e-mail archiving system, message contents and attachments are stored in a read-only format, ensuring they are archived in their original state.
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Research shows that between 65 and 95 percent of all e-mail is considered spam. On an individual level, spam is an annoyance more than anything else, but on a company-wide basis, spam causes significant problems—and the cost to manage it is sizeable. Spammers are always one step ahead of antispam vendors, so to combat this persistent problem, companies need a single-source product that can eliminate spam for good.
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Research shows that the occurrence of multivendor Internet protocol telephony (IPT) environments is on the rise. As such, an increasing number of companies are faced with the challenges of using multiple tools to manage these environments. With a single, specialized IPT management solution, companies gain a unified view across the entire voice infrastructure—which can significantly impact total cost of ownership (TCO).
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Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system.
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When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.
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Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's natural rhythms, you will begin to establish key concepts that you can put into action—facilitating the management of the system and reaping its long-term benefits.
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As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
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Data loss can be damaging to a business—hurting short-term stock prices, impacting customer relationships, and reducing revenues. As more companies conduct business via network communication, the need to protect their customer data and intellectual property becomes greater. With a data protection solution, organizations can secure their data in motion—without introducing unmanageable cost and complexity into the network.
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When it comes to security architecture, choosing a system that’s scalable and applicable to a broad set of security needs is a wise move. New security services for Internet protocol (IP) networks are emerging that enable new levels of scalability and manageability—while remaining completely transparent to the network. By applying this type of system, you build an optimal framework for future security applications.
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Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way to manage the incidence of spam is to measure it. The Spam Index—a tool for measuring improvement in spam control systems and for comparing spam control performance with competitors—is a method used by businesses worldwide to achieve lower spam levels and improve business performance.
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E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on e-mail to do business simply can’t afford the negative affects of spam. However, new technology is emerging that helps stop spam and allows users to get on with business.
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You can’t pick up a business or IT magazine today without seeing numerous articles about the growth of mobile and wireless technologies. Why are these technologies so trendy? The answer is simple: developments in mobile computing, wireless communication, bar codes, and other data collection and communications technologies help businesses extend visibility and control over the operations that really matter to them.
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It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be impossible to know which solution to choose. Before making the wrong choice, it’s best to have a basic understanding of mobile wireless communication—how it is currently being used in the industry, and how it can benefit your organization in the future.
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Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners, and suppliers. As more bandwidth-intensive applications are added to the mix, these networks are expected to handle the extra load—which can decrease its performance. Ensuring WAN usage is well-managed eliminates unwanted traffic and accelerates business activity.
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In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.
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When considering any software solution, two things come to mind: flexibility and cost. With virtualization technology, multiple applications can now be hosted safely and securely on a single server, eliminating the overhead of running multiple operating systems (OS) per server. This capability can greatly reduce costs and help organizations deliver consistent service levels despite unpredictable workloads.
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Any organization that deploys multiple same-application servers with regularity could benefit from virtual appliances. Virtualization solutions eliminate the need to copy an operating system (OS) and application into each virtual environment, by creating a single, centrally installed master copy instead. It saves time on installation and enables greater levels of efficiency, manageability, flexibility, and resource use.
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An important question facing IT professionals today is how best to harness computing power to further improve automated business processes. This is especially critical in business-to-business (B2B) e-commerce. While service-oriented architecture (SOA) delivers the benefits of IT integration to business, it needs a programming language—such as Lisp—that can optimize its capabilities and scale in size and complexity.
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The computational complexity of problems faced by programmers today is growing exponentially. With accelerated changes brought on by the Internet, companies need to explore new methods of enabling their programmers to focus on these complex problems. When dealing with complex data, an object caching database system can alleviate the task of programming special code for persistent data while writing applications.
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The Web has become a vast potential business asset for many companies today. But while business users have the vision, it’s the IT department that actually creates and deploys the Web application. This often raises the question of Web site ownership. Empowering both parties with the right tools to match their respective skills can help address this question—and many others—for businesses in this confusing situation.
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One person’s freedom to pirate is another person’s loss of royalty revenue. Every day, millions of Internet users are downloading copyrighted materials—music, movies, TV shows, and more. Although this is illegal under most countries’ copyright laws, it doesn’t stop them. What’s worse is they don’t even see themselves as criminals. Piracy isn’t going away, and content owners and governments need to regain control.
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It’s no coincidence that the surge in counterfeiting over the past decade has coincided with a huge increase in Internet access around the world, and the more recent shift toward broadband connections. The Web provides a shop window to the world, yet it is impossible to police. New, intelligent, automated monitoring technologies are beginning to offer powerful solutions to this rampant online problem.
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Understanding how a system really works is the first step toward using, improving, automating, or explaining it to others. The basic concept of a system is that it is driven by cause and effect—but there is so much more to understanding its full complexity. The best place to start is by learning how causal loop diagrams (CLDs) are used to model dynamic systems by identifying variables and causal effects.
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Interactive web sites are event-driven. With each user click, a menu selection or keyboard action initiates a thread of execution that runs many lines of code. Many Web projects start as small code snippets gathered from open source sites, but as the web site grows, new developers are added to the mix. Without design and documentation tools, the project can become unmanageable, unreliable, insecure, and costly to expand.
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In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 percent on a $3 million (USD) agreement.
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As the web has evolved from being an information exchange medium to a medium of business transactions, it has become critical for businesses to ensure their web sites are available 24x7. And since the user experience is governed by how well site-associated application components perform, effective and proactive monitoring that drills down to the root cause of problems is imperative.
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Part of the sports world for eighty years, the adidas product portfolio includes state-of-the-art athletic shoes, clothing, and accessories. Two essential requirements for solidifying adidas’ position as leader are the development of strong brands, and continued revenue growth. Regarding its operational strengths, adidas focuses on constantly improving customer service. In 2005, this included the complete reorganization of online order management.
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In a shrinking world where individuals have more choices in almost any aspect of their lives than ever before, the inertia that once held consumers loyal to their suppliers has disappeared. Markets are fragmenting, industries are converging, and relationships are more fragile. So how do organizations build a connection and maintain an ongoing dialogue with current and future customers?
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A typical manufacturing business today is faced with countless business challenges: domestic and global competition; high sensitivity to economic cycles; rising labor, materials and energy costs to name just a few. To combat today’s challenges manufacturers can easily and affordably leverage the web for internal efficiency gains, enhanced customer service, and increased sales.
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In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider.
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Seeking a solution to compress lead times and better customer service, Schumacher Elevator Company, a manufacturer and installer of passenger and freight elevators, implemented a SAP enterprise resource planning (ERP) solution. In doing so, it enabled online ordering and customer service, and boosted its competitive advantage in just nine months.
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Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both mySAP CRM mobile sales and e-selling capabilities to reinforce its market- and customer-focused orientation. As a result, it saw a stronger field sales force and increased sales through the Internet.
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E-government webs are among the largest webs in existence. Thus, creating a semantic web infrastructure to organize them is highly desirable. At the same time, the complexity of existing e-government implementations also challenges the feasibility of semantic web creation. This paper explains challenges in semantic web development, identifies Wiki advantages, illustrates a potential solution, and summarizes major directions for research.
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Successful demand-driven fulfillment manufacturing, include optimal channel and customer relationships, informed on-line buying and selling, order fulfillment, and integrated operational infrastructures. Manufacturers need to overcome challenges to demand-driven fulfillment by implementing a system that supports flexibility, openness, visibility, planning, e-commerce, collaboration, and integration where the ultimate objective is to minimize waste and optimize resources.
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Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.
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Formed by a merger, Saint-Gobain Semiconductor Equipment decided to replace its dual systems with a single application that could handle many users, but be supported by just five people. Sage ERP X3 was chosen for its enterprise-wide capabilities, ability to interface with SAP general ledger software, and ability to accommodate a large concurrent user population on a single client/server system.
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Dropped by its application service provider, Onsrud Cutter, a router bit manufacturer, decided to replace its enterprise resource planning system with a scalable, flexible, quickly installed solution. Further narrowing down its requirements to include customized reports, real time information, and e-business capabilities, the company selected Sage ERP X3. The installation took less than five months.
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Sainsbury’s Supermarkets has several ongoing collaboration programs with suppliers,having recognized early on that supply chain optimization benefits the end consumer by
ensuring the right product on the shelf at the right time and lowest cost. The UK grocer had already been sharing performance information along with several other forms of supply chain data with suppliers for several years, but found that suppliers had difficulty dealing with performance data that was buried in the mass of information being presented. In addition, suppliers had no formal channel for responding to, or improving, any performance issues that were identified.
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What does it mean to be a world-class competitor? It means being successful in your market against any competition—regardless of size or country of origin. It means matching or exceeding any competitor on quality, lead time, cost, customer service, and innovation. It means picking your battles—competing on the terms dictated by you. But how do you get there?
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