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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

z part 1  databases to help users analyze various aspects of their business. For more details, see the Article CRM is Busting Out of It's Britches: Operational, Analytical, and Collaborative CRM Are Born . API - Application Programming Interface . Typically, a set of API's will be released by the vendor of software, to enable programmers to write new code on top of the application more quickly by making use of pre-packaged code within an API set. Often used to either augment functionality, or to link one Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » z part 1


The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

z part 1  nitty-gritty. Namely, it will analyze how this particular product release might have mitigated many of the traditional flaws of Dynamics NAV (and former Navision ) while building upon the product’s traditional (if not proverbial by now) positive traits. As a preamble, let me try to explain the concepts behind the much publicized RoleTailored user experience (UX) design and Role Centers . In particular, to use Microsoft Dynamics NAV 2009, employees can now log into their relevant Role Center or their Read More...
Microsoft to Add
Microsoft's Encore acquisition should bring the two former partners' complementary product offerings even closer together and should widen opportunities within

z part 1  (and even into the dozens of ERP product from other vendors including Best Software, see FRx Poised to Permeate Many More General Ledgers ), it has not been the case with other potential add-on products, like MBP or Forestar. Also, while Best is benefiting royally by mostly cultivating its large install base, MBS' and SAP Business One 's emphasis on hunting for new licenses in an all-but-stalled economy has had a limited success so far. Hence, one should not be surprised by MBS' recent and more upbeat Read More...
The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

z part 1  Solaris , IBM System z mainframes , and IBM AIX . Pega also uses leading application servers including IBM WebSphere, Oracle WebLogic , and Apache Tomcat . Unified processes and business rules reside in the abovementioned common repository (database), which may run on Oracle , Microsoft SQL Server , and IBM DB2 relational databases . The architecture also supports parallel computing  so that multiple nodes are available to scale up and support distributed user bases and provide resiliency. SmartBPM’s Read More...
Quantum Retail: Challenging the
Every year-ending holiday season reminds us of the importance of consumer spending and the retail sector for the United States (US) and global economies

z part 1  Day X for product Z?”) rather than sociology (i.e., the likelihood of a general customer to come in for that product). Dealing With a Panoply of (Largely Static and Isolated) Systems Therefore, retailers need new models and thinking as better answers for their merchandize assortments, item allocations, and store labor in order to handle tricky factors such as seasonality, lifecycle phases of their products, weather, promotions, commodity price changes, average day-of-week and time-of-day sale volumes, Read More...
A Tale of a Few Good SCM Players - Part 1
Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms

z part 1  all but doubled in size, yet again. In fact, AMR Research estimated at the time that revenues for 1995 were approximately $14 million (USD), and that revenues had doubled each year since 1991. The company relocated to Atlanta, Georgia (US) in 1995, and by in 1997 it boasted 200 employees and $32.5 million (USD) in revenue. In 1998, the vendor held its  initial public offering (IPO) and is still traded on NASDAQ under the MANH ticker symbol. In the same year, Manhattan opened an office in the United Read More...
Inovis Delves into PIM by Snatching QRS Part Four: Market Impact
While owing to a number of similar products and to former competition between the merging parties this merger has a merit of growth by acquisition in a slow

z part 1  and QRS may well emphasize some interesting dynamics within the retail market segment. Namely, as consumer markets become more competitive, retail customers realize they must do more than simply achieve increased efficiencies in their own organizations. In other words, a retailer's competitive advantage is now being defined by the efficiencies of their entire supply chain. Thus, in addition to enabling trading partners to collaborate in planning, forecasting, replenishment, and space planning decisions, Read More...
Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

z part 1  be considering for your organization, and some are more suitable than others. I will define for you the particularities of public cloud, hybrid cloud, and private cloud, along with the ramifications of these setups for your organization. Public Cloud The public cloud is by far the most talked about cloud configuration, principally because it is the one being marketed the most. A public cloud is basically an infrastructure designed to host a variety of solutions that can be accessed through a Web browser Read More...
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

z part 1  product returns or return merchandize authorizations (RMAs). Customer return requests are either imported from the company’s enterprise resource planning (ERP) system or directly entered by customers and/or Grayhill associates into ResponsAbility as a “request for material return. Based on the entered data via a customized form, the return is authorized or denied. Namely, a default assignee reviews a request and approves it, rejects it, or asks the customer for additional clarifications. Upon Read More...
IDS Scheer Polska Sp. z o.o.
IDS Scheer is the market leader in Business Process Management (BPM) software, solutions and services for corporations and public organizations worldwide.

z part 1  Scheer Polska Sp. z o.o. IDS Scheer is the market leader in Business Process Management (BPM) software, solutions and services for corporations and public organizations worldwide. Read More...
Deltek's Second Bite at the IPO Cherry (Part IV)
Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product

z part 1  (UK), Australia and New Zealand as potential customers. The vendor is also targeting the construction industry in the Middle East. To that end, Deltek's international sales and consulting staff have recently expanded in part with a completed integration of Welcom International into Deltek in 2006. The company also established 24x5 support in the UK in 2007, while 24x7 support is now available for all customers. The UK staff has more than tripled since 2006 with additional support from direct sales hires Read More...
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

z part 1  from the dock doors. Zone and location configuration are thereby automatically configured by product line. The automated re-slotting execution can be run daily, weekly, or monthly, while users have a rich graphical slotting representation on the screen. Having faster moving items closer to the dock doors reduces the travel time required to pick those items and increases the productivity of your labor force. Thus, automating the re-slotting process should allow for continual optimization, rather than Read More...
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

z part 1  offering , with a zero-client footprint (i.e., web browser only) and subscription-based pricing. Contrary to ingrained beliefs that SaaS solutions are only suited for individual departments with limited functional footprints, the Plexus Online product features an impressively deep and broad range of features for industries like automotive or medical devices manufacturing. In fact the Plexus Online solution map reveals not only a traditional ERP scope, but also SCM modules such as program management, Read More...
Microsoft Office 2000 SR-1 Adds Dysfunction to the Windows Family
Once upon a time, Microsoft products could only be used after the first service pack was released. With Microsoft Office 2000 SR-1, Redmond sets out to prove

z part 1  never get the chance. Organizations should establish a firm policy that these sorts of updates should be performed by internal IT staff, and then only after sufficient testing. None of the new features are essential. We recommend installation of SR-1 only to patch specific Office 2000-related bugs. Finally, be warned: SR-1 is a 26-40MB download. Don't try this at home on a modem. You will be better off ordering the CD directly from Microsoft - it's free except for shipping costs. Read More...

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