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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
yankee group:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
Dynamic Best Practices of Vulnerability Management. Download IT Research Guides Related To the Best Practices of Vulnerability
Management. Vulnerability management, the discovery of vulnerabilities and assessment of the risk to the network, is a critical
part of both the security and business landscape th (...)
Excerpt related to
yankee group:
Dynamic Best Practices of Vulnerability Management. Source: Qualys. Document Type: White Paper Description: Vulnerability
management ...
Published:
2010-03-11
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Excerpt related to
yankee group:
... After US President Obama’s visit to China, Maverick China Research and the Yankee Group
might merge, forming the strongest analyst firm in the world, which ...
Published:
2009-12-03
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Abstract:
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently
updated customer information across multiple channels of access, including data stored and used within and outside contact
center applications. There are several reasons for (...)
Excerpt related to
yankee group:
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience. Source: RightNow Technologies.
Document ...
Published:
2010-03-11
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Abstract:
Optimizing Gross Margin over Continously Cleansed Data.Reports and Other Software System to Use In Your System for Optimizing
Gross Margin over Continously Cleansed Data. Imperfect product data can erode your gross margin, frustrate both your customers
and your employees, and slow new sales opportunities. (...)
Excerpt related to
yankee group:
Optimizing Gross Margin over Continously Cleansed Data.Reports and Other Software System to Use In Your System for Optimizing
Gross Margin over Con...
Published:
2010-03-11
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Abstract:
As systems, networks, and websites suffer new magnitudes of Denial of Service attacks, malicious network scans, and network
intrusions, organizational CIOs need to be held accountable for information security. (...)
Excerpt related to
yankee group:
As systems, networks, and websites suffer new magnitudes of Denial of Service attacks, malicious network scans, and network
intrusions, organizati...
Published:
2000-02-28
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Abstract:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Software Selection Guide. Selecting a new enterprise customer relationship management (CRM) solution is an
undertaking that requires careful planning and managed exe (...)
Excerpt related to
yankee group:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Softwa...
Published:
2010-03-11
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Excerpt related to
yankee group:
... Cost appears to be dropping—a recent study by Yankee Group estimated
that a company with less than 150 employees would have to invest $1.5 million (USD ...
Published:
2008-05-12
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Abstract:
Service-oriented Architecture: Savior or Nemesis? Reports and Other Software Dynamic System to Use In Your Dynamic System
of Service-oriented Architecture. Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make
positive changes and lay a foundation that will allow IT to (...)
Excerpt related to
yankee group:
Service-oriented Architecture: Savior or Nemesis? Reports and Other Software Dynamic System to Use In Your Dynamic System
of Service-oriented Archi...
Published:
2010-03-11
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Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
yankee group:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Business Management Software. Specific, Measurable, Achievable, Relevant
and Time-Bound. For most companies, changing accounting software is a daunting challenge. Not only is transitioning the accounting
function to a new software package tricky in itself, (...)
Excerpt related to
yankee group:
How to Access and Buy Business Management Software. Source: Sage. Document Type: White Paper Description: For most companies,
changing ...
Published:
2010-03-11