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How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

writing service level agreements  structure, and ensure in writing that Oracle will honored any localization or customization that PeopleSoft included in their projects and proposals . Customers considering major expansion or deployment projects should wait for more detailed product announcements or should contact the regional Oracle management directly. We recommend that companies upgrade to the most current product releases when there is a compelling business case, in order to avoid the potential loss of support for older releases, and Read More

PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » writing service level agreements


Important Sarbanes-Oxley Act Mandates and What They Mean for Supply Chain Management
Two sections of the Sarbanes-Oxley Act (SOX) have major implications for supply chain management. Yet enterprises can meet the challenges created by SOX more

writing service level agreements  perform such tasks as writing a check to a vendor, paying an employee, or adding revenue in a given quarter. This software might not only set up who can do what, but it would also enforce the rules (that is, alert the compliance watchdogs should an unauthorized person attempt to monkey with anything, and thus prevent fraud before it occurs). Other software may help managers to document policies and procedures, creating electronic archives of those policies along the way, while several packages could Read More
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

writing service level agreements  performance. Thus, there is some writing on the wall for Pega to look for customers in other industries, and to appeal to smaller customers across the board. Based on the earnings results that Pega has reported over the past couple of years, the company has been able to buck the trend and grow both overall revenues and license revenues. In August 2009, the company had to increase its guidance as the company believes that both its market presence and success will continue both in its traditional core Read More
NetGenesis Predicts The Future From Mouse Trails
NetGenesis recently released NetGenesis 5, a suite of web analytics applications that do more than report simple web statistics. NetGenesis claims that its new

writing service level agreements  at the time of writing). Future product and service enhancements are focused in these areas: Improving scalability to handle high traffic websites Improving integration by focusing on multiple database support, metadata schema extensions, and data source independence Improving analytic capabilities by enhancing metrics, segmentation, and predictive modeling Expanding reporting capabilities with report groups for vertical industries Enhancing consulting offerings in strategy and analysis, training, and Read More
ManagedOps.com - 13 Years and 93,000 Square Feet
New Hampshire’s “Taylor Group” changes its name, builds a 93,000 square foot data center and lays out a plan to leverage 13 years of application experience to

writing service level agreements  Customers: At point of writing, ManagedOps.com had only 8 customers occupying space in their data center slated to open on June 9, 2000. While the company has only recently embraced the Application Service Provider model, they will need to populate the servers in short order. Global Expansion: With plans to be a global service provider within 3 years, ManagedOps.com has its work cut out for it. Not only are there language, staffing, and resource challenges, the infrastructure requirements are daunting. Read More
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

writing service level agreements  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More
ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

writing service level agreements  Field Service Management Certification Report ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

writing service level agreements  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, r Read More
The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers

writing service level agreements  Total Managed Service Provider (MSP) Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share. Read More
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

writing service level agreements  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

writing service level agreements  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

writing service level agreements  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
Professional Service Strategies that Win: IT’s New Role in the Cloud
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most

writing service level agreements  Service Strategies that Win: IT’s New Role in the Cloud Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most efficient infrastructure required to support them. You must provide your most important asset—your people—with effective tools that can be accessed remotely, securely, and immediately. Professional service organizations that understand this will be in a strong position to dete Read More
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

writing service level agreements   Read More
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

writing service level agreements  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More

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