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How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

writing service level agreements  structure, and ensure in writing that Oracle will honored any localization or customization that PeopleSoft included in their projects and proposals . Customers considering major expansion or deployment projects should wait for more detailed product announcements or should contact the regional Oracle management directly. We recommend that companies upgrade to the most current product releases when there is a compelling business case, in order to avoid the potential loss of support for older releases, and Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » writing service level agreements


Important Sarbanes-Oxley Act Mandates and What They Mean for Supply Chain Management
Two sections of the Sarbanes-Oxley Act (SOX) have major implications for supply chain management. Yet enterprises can meet the challenges created by SOX more

writing service level agreements  perform such tasks as writing a check to a vendor, paying an employee, or adding revenue in a given quarter. This software might not only set up who can do what, but it would also enforce the rules (that is, alert the compliance watchdogs should an unauthorized person attempt to monkey with anything, and thus prevent fraud before it occurs). Other software may help managers to document policies and procedures, creating electronic archives of those policies along the way, while several packages could Read More...
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

writing service level agreements  performance. Thus, there is some writing on the wall for Pega to look for customers in other industries, and to appeal to smaller customers across the board. Based on the earnings results that Pega has reported over the past couple of years, the company has been able to buck the trend and grow both overall revenues and license revenues. In August 2009, the company had to increase its guidance as the company believes that both its market presence and success will continue both in its traditional core Read More...
The TEC Quick Case for Tero Software
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise

writing service level agreements  By giving the report writing back into the hands of the maintenance manager or the maintenance folks they can now report on the littlest aspects or the largest aspects of their jobs. Thus, Web Work's reporting functionality enables maintenance personnel to readily create custom reports that drill-down and detail the work they have actually done. These strengths are the basis for a Tero success story involving the Washington State Patrol ( WSP ), which runs the US State of Washington's police Read More...
NetGenesis Predicts The Future From Mouse Trails
NetGenesis recently released NetGenesis 5, a suite of web analytics applications that do more than report simple web statistics. NetGenesis claims that its new

writing service level agreements  at the time of writing). Future product and service enhancements are focused in these areas: Improving scalability to handle high traffic websites Improving integration by focusing on multiple database support, metadata schema extensions, and data source independence Improving analytic capabilities by enhancing metrics, segmentation, and predictive modeling Expanding reporting capabilities with report groups for vertical industries Enhancing consulting offerings in strategy and analysis, training, and Read More...
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision

writing service level agreements  the Business Value of IT Service Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


writing service level agreements  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

writing service level agreements  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

writing service level agreements  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

writing service level agreements  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
Delivering Efficient After-sales Service in IM&C Companies
After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit margins for service operations can

writing service level agreements  Efficient After-sales Service in IM&C Companies After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit margins for service operations can be higher than those for core manufacturing activities. And providing exceptional after-sales service creates substantial opportunities for cross-selling and solidifying customer loyalty. Discover ways to streamline and align your company’s service operations. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

writing service level agreements  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

writing service level agreements  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
What Plant-level Systems Can Do for the Enterprise Market
To gain the competitive edge, enterprises are seeking tools to break information silos. Collaborative planning and manufacturing has given plant-level systems a

writing service level agreements  have complications with report writing. Moreover, one should beware of financial (in)stability of multiple software providers, as all involved providers may have different, even diverging business strategies. Conversely, a fully integrated extended-ERP product like IQMS 's EnterpiseIQ or SAP 's composite application SAP xApp Manufacturing Integration and Intelligence ( SAP xMII , coming for the Ligthammer acquisition) might almost completely eliminate these issues for a small and medium repetitive Read More...

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